Data & Quality Coordinator

Community Health Action of Staten Island; New York (NY); On-site; USD 52,000 - 57,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO (paid time off)

Retirement plan

Tuition reimbursement

Fitness reimbursement

Life insurance

Employee assistance program

Paid holidays

Job summary

Community Health Action of Staten Island (CHASI) seeks a Data & Quality Coordinator to manage data entry, tracking tools, and analysis for services across departments. This role supports program staff and the DDQ team to ensure database access, task comprehension, and quality support.

The position requires experience with data collection and databases in nonprofit or government funding, plus supervisory experience. Strong communication, organization, and EHR familiarity are essential.

Qualifications

• High school diploma required; college degree preferred.
• 2+ years managing data collection and databases for nonprofit or government funding.
• 1+ year supervisory and/or program/process management experience.
• Strong written and verbal communication; training facilitation preferred.
• Excellent organizational skills with keen attention to detail.
• Experience with Electronic Health Records (EHR) and funder databases preferred.
• Knowledge of social services and public health; CHASI programs knowledge preferred.
• Ability to work collaboratively in a fast-paced multi-department environment.

Responsibilities

• Collaborate with the DDQ department to maintain data integrity across all agency data collection.
• Administer CHASI’s AWARDS EHR including account setup, termination, and data integrity review.
• Back-up administrator for data extracts to funders and updates in funder databases.
• Routinely train staff on internal and external database navigation.
• Prepare routine weekly, monthly, quarterly, and annual reports.
• Maintain data logs to monitor process efficiency and identify improvements.
• Provide supervision to Data & Quality Specialist within DDQ; be point of contact for DDQ matters.
• Assist with data entry into funder databases as assigned.
• Perform duties aligned with CHASI’s Mission, Vision, and Core Values.
• Other duties as assigned.

Skills

Data management

Data entry

Training & supervision

Data reporting

Communication skills

Microsoft Office

Education

High school diploma

Bachelor’s degree preferred

Tools

AWARDS EHR

Excel

SharePoint

Access

Teams

Job description

Description

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.

POSITION SUMMARY:

The Data & Quality Coordinator is a member of the Department of Data & Quality (DDQ). They are responsible for data entry, tracking tools, and analysis of data for services provided across departments at Community Health Action of Staten Island. Responsible for supporting program staff and Data & Quality staff across departments to ensure database access, training, comprehension of tasks, and quality support.

DUTIES & RESPONSIBILITIES:

• Collaborate with the DDQ department to maintain high level of data integrity throughout all agency internal and funder data collection
• Serve as the administrator for CHASI’s electronic health record (AWARDS) including, but not limited to, account set up, termination, & data integrity review.
• Serve as the back-up administrator in creation and dissemination of extracts to funders and installation of updates and patches in funder databases as needed.
• Routinely train staff on internal and external database navigation.
• Prepare routine weekly, monthly, quarterly, and annual reports.
• Maintain data logs (e.g., gap tracking for follow-up calls) to monitor process efficiency and identify areas for improvement.
• Provide direct supervision to Data & Quality Specialist within DDQ. Serve as point person to all DQS embedded in program regarding DDQ matters.
• Assist with data entry into funder databases as assigned.
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values.
• Other duties as assigned

Requirements

• High School diploma or equivalency required; college degree preferred.
• At least 2 years of experience managing data collection and databases for non-profit or government funding sources.
• At least 1 year of supervisory and/or program/process management experience.
• Good communication skills, written, and verbal. Able to present information clearly to individuals and groups. Training facilitation experience preferred.
• Excellent organizational skills with keen attention to detail.
• Computer proficiency required in Microsoft Office (Word, Excel, Teams, SharePoint, and Access).
• Experience working with Electronic Health Records and/or web-based databases. Experience with NYS or NYC funder databases preferred.
• Basic knowledge of social services, HIV and public health issues; knowledge of Community Health Action programs and services preferred.
• Ability to work collaboratively in a fast-paced, multi-departmental environment.
• Strong commitment to serving marginalized populations, understanding of stigma, and ability to work with individuals with diverse backgrounds, abilities, experience, and talents.

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.

The pay range for this role is generally $52,000-$57,000 annually, commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!