Director, Support Services

Chris Baily; New York (NY); On-site; USD 66,000 - 71,000; Full time

Job summary

Community Health Action of Staten Island (CHASI) leads a Ryan White program to improve care engagement for PLWH/A in Queens and Staten Island. The Director will supervise Navigators, Peer Advocates, and a Health Educator, coordinating with Sun River Health at two centers to expand services and address unmet social determinants of health.

The role includes intake, eligibility verification, staff coaching, and collaboration with medical teams.

Qualifications

• At least four years of direct service experience in HIV care management.
• At least two years of experience supervising two or more employees.
• Bachelor’s degree required; broader experience may be considered in lieu of a degree.

Responsibilities

• Serve as central intake staff, verify client eligibility, and complete client intakes.
• Direct supervision of staff and provide coaching and development opportunities.
• Collaborate with medical team to manage recruitment, enrollment, and patient navigation needs.
• Organize weekly case reviews and interdisciplinary team conferencing.
• Track health outcomes data and prepare program performance reports.

Skills

HIV care management

Supervisory experience

Communication skills

Strategic thinking

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Teams

Word

Excel

Job description

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.

POSITION SUMMARY

Community Health Action of Staten Island, in partnership with Sun River Health, has developed a collaborative program to enhance care engagement, improve HIV health outcomes, and promote the wellbeing of people living with HIV/AIDS (PLWH/A) in Queens and Staten Island. The Ryan White Support Services program addresses unmet social service needs that have significantly hindered their access to and engagement in HIV and other essential medical care. The Director, along with Community Navigators, Peer Advocates, and a Health Educator, will collaborate with the medical and case management teams at the Sun River’s Health Center on Staten Island and Sutphin Health Center in Jamaica, Queens. This program will expand services to Staten Island and establish community-based, non-Medicaid eligible services in Queens to assess, identify, and address unmet social determinants of health (SDOH) needs. The Director will be responsible for the identification and assignment of new members within the program. They will also provide direct supervision to staff who are delivering non-medical case management services, NYSDOH-approved HIV Health Education/Risk Reduction curriculum in small groups, food and nutrition counseling/education, and developing an individualized Healthy Food Security Plan.

DUTIES & RESPONSIBILITIES

• Serves as central intake staff, verifies client eligibility, and completes client intakes.
• Conducts initial assessment and reassessments to determine services needs for clients enrolled in program
• Conducts final reviews of service plans and assessments completed by staff.
• Assigns Navigators to coordinate case management and other services.
• Daily reconciliations of progress notes and contact lapses in the AWARDS database.
• Works closely with Senior Program Director to ensure that monthly objectives are achieved.
• Directly supervises the program’s staff via one-on-one supervisions, providing necessary feedback as it relates to individual performance and program progress, and provides coaching/development opportunities, celebrates successes, and other supervisory and management tasks.
• Updates and develops service plans in alignment with the reassessment process.
• Verifies all facets of program eligibility according to program standard.
• Collaborates with the medical team to manage program recruitment, enrollment, and ongoing patient navigation needs.
• Organizes and conducts weekly case reviews and interdisciplinary team conferencing.
• Conducts training for the team.
• Tracks pertinent health outcome data and provides program performance reports.
• Conducts Quality Assurance documentation reviews and participates in Quality Improvement projects.
• Works collaboratively with Data and Quality Specialist to monitor and track timely submission of programmatic paperwork.
• Manages monthly oversight of MetroCard and incentive distribution and reconciliation.
• Performs all functions in alignment with CHASI’s Mission, Vision, and Core Values.
• Other duties as assigned.

Department

Health Care Coordination

Reports To

Associate Vice President, Care Coordination

Location

56 Bay Street, Staten Island, NY 10301/105-04 Sutphin Blvd, Queens, NY – Jamaica Ave

Position Status

Full Time

FLSA Status

Exempt

Pay & Benefits

$66,300-$71,300 annually, commensurate with qualifications; excellent benefits package

Requirements: QUALIFICATIONS

• At least four years of direct service experience in HIV care management.
• At least two years of experience supervising two or more employees required; 10+ years of experience providing direct services to the target population may be considered in lieu of supervisory experience.
• Bachelor’s degree required; experience that is additional to what is required above may be considered in lieu of a degree.
• Bilingual (English/Spanish) preferred.
• Experience using Microsoft products such as Outlook, TEAMS, Word, Excel.
• Effective oral and written communication skills, including ability to organize thoughts logically and clearly; ability to manage communications tactfully and professionally with high diligence and accuracy.
• Ability to think strategically, plan effectively, and manage productivity to achieve program goals.
• In-depth knowledge, understanding, and ability to communicate HIV disease progression, treatments, and adherence strategies.
• In-depth knowledge and understanding of care management principles, documentation, referral processes, and follow up.
• Deadline driven and detail-oriented; ability to juggle multiple priorities.

COMPETENCIES

• Can actively listen to feedback, direction, and act accordingly.
• Composes client documentation, reports, presentations, emails, and other communications that are clear, accurate, and well-organized.
• Understands and conveys information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties.
• Works harmoniously with others to accomplish objectives, gaining cooperation and respect of others in the process. Relates effectively with staff, clients, supervisors, and senior management.
• Shows up professionally each day within the context of expectations of their work environment.
• Works independently following basic training on the specifics of the role.
• Assess the work of others and provides constructive feedback and assess staff development needs.
• Able to explain expectations and delegate tasks.
• Manages and accepts changes to ensure successful agency growth and changes.
• Evaluates obstacles and contributes alternative solutions; looks for ways to resolve problems with others before going to a higher level of authority.

Equal Opportunity Statement

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. People of color, LGBTQ, women, and people with disabilities strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.