Intensive Case Manager

Community Health Action of Staten Island, Inc.; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous paid time off

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Retirement plan with employer matching

Job summary

Community Health Action of Staten Island, Inc. seeks an Intensive Case Manager to support survivors of domestic violence. This role involves conducting assessments, navigating complex service plans, and providing advocacy and follow-up support.

The ideal candidate will have a bachelor's degree, experience with vulnerable populations, and fluency in Spanish preferred. Generous benefits and a commitment to diversity are part of CHASI's mission.

Qualifications

• Experience working with culturally diverse and vulnerable populations who have experienced trauma.
• Knowledge of HIV, HCV, STI, PEP/PrEP and Harm Reduction methods is required.
• Ability to work independently and collaboratively in diverse teams.

Responsibilities

• Conduct initial comprehensive assessments and safety planning.
• Navigate clients through their service plans and provide support.
• Collect and submit data documenting all case management activities.

Skills

Fluency in Spanish

Communication skills

Cultural sensitivity

MS Office proficiency

Education

Bachelor’s degree in health, human services, education, social work, or mental health

Associate’s degree in a related field with minimum 3-4 years of experience

Job description

Description

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low‑income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.

Position Summary

The Domestic Violence & Trauma Services Program offers a comprehensive suite of services to survivors of domestic violence with enhanced focus on education and linkage to health & wellness through both individual and group counseling supportive services. CHASI works in collaboration with the Staten Island Family Justice Center to expand reach and capacity. Domestic violence and trauma services are co‑located. Services are provided at two different locations, 26 Bay Street Site and the Staten Island Family Justice Center (FJC). The Intensive Case Manager will manage a high‑risk caseload with a specific focus on working with complex, intersectional cases of domestic and gender‑based violence including, but not limited to, family violence, elder abuse, human trafficking, and sexual violence. The Intensive Case Manager will navigate clients through the many complex systems called into action in service plans, such as behavioral health services, medical services, criminal justice, family court, and child protective services. The Intensive Case Manager will be a strong advocate who can provide ongoing support to clients with the police, prosecutors, housing, shelters, schools, public assistance, and other service providers. The Intensive Case Manager will provide on‑going and enhanced follow‑up with clients to ensure that clients are accessing and successfully connecting with the array of supportive services available at the FJC and through off‑site partnerships and linkages, creating positive relationships with on and off‑site partners.

Duties & Responsibilities

• Conduct initial comprehensive assessments, safety planning, and risk assessments with clients.
• Navigate the client to execute their service plans, including making active referrals, accompany clients to various appointments, provide coaching to clients, deliver weekly or monthly education encounters, plan logistics for plan adherence reminders, conduct regular follow‑up, and assist with transportation to get to and from appointments. Contact clients via phone, text, and email should they fail to attend appointments or stray from documented service planning.
• Provide trauma‑informed education about domestic violence and all forms of gender‑based violence.
• Contact clients via phone, text, and email should they fail to attend appointments or stray from documented service planning to re‑engage the client.
• Work collaboratively with internal departments and external partners.
• Collect and submit data. Collect and submit data. Document all case management activities in accordance with guidelines and standard procedures.
• On a weekly basis, review and update the program client list, deliverable tracker, and internal database.
• Participate in internal and external meetings and trainings as assigned.
• Align all activities with CHASI’s mission, core values, and culture.
• Other duties as assigned.

Requirements

Qualifications

• Education: Bachelor’s degree in health, human services, education, social work, or mental health with 1 year of qualifying experience OR Associate’s degree in a related field with minimum 3‑4 years of qualifying experience; qualifying experience includes work with individuals at high risk of contracting HIV/AIDS, history of mental illness or substance use, harm reduction, domestic violence, immigrants, LGBTQ, etc.
• At least 3 years of experience working with culturally diverse and vulnerable populations who have experienced trauma. Must be able to demonstrate the ability to engage and serve the domestic violence population targeted by this program and have strong engagement and follow‑up experience.
• Fluency in Spanish highly preferred.
• Have familiarity with orders of protection and navigation of the criminal and family court systems.
• Must have basic knowledge regarding HIV, HCV, STI, PEP/PrEP and Harm Reduction methods.
• Excellent MS Office (Outlook, Word, Excel, PowerPoint, Teams) and internet navigation skills.
• Ability to work independently and as a team; be team player with an ability to work with diverse teams with shared responsibility and accountability; ability to contribute to a positive, productive, open, and supportive environment that motivates others to perform at their best.
• Must possess the ability to interact with all levels of external and internal partners with a high level of professionalism and tact in representing CHASI.
• Strong verbal and written communication skills, including capability to listen and follow instructions; able to give, provide direction and follow up on task; high attention to detail and accuracy. Be highly organized and able to multitask.

Benefits

• Generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time)
• Medical
• Dental
• Vision
• Supplemental benefits including employer‑provided basic life insurance and employee assistance programs
• Tuition reimbursement and fitness reimbursement after 1 year of employment
• Retirement plan that includes employer matching, and more!

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. People of color, LGBTQ, women, and people with disabilities strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.