Data Privacy Intake Specialist - Fast-Paced Legal Support

Mullen Coughlin LLC; Devon (PA); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Mullen Coughlin LLC in Devon, PA is seeking an Intake Specialist to join its data privacy practice. The role supports intake of new matters and scheduling first fact-gathering calls, with on-site training and potential for a hybrid schedule based on performance.

You will manage client communications, document handling, and calendar coordination across attorneys and teams, ensuring timely, accurate service while upholding confidentiality and professionalism.

Qualifications

• Ability to effectively manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication with clients, attorneys, and colleagues.
• Excellent interpersonal and customer service skills.
• Experience with database management and data entry processes.
• Proficiency in Microsoft Office; ability to learn new software quickly.
• Follow established workflows with accuracy and consistency.

Responsibilities

• Manage the intake of new matters, including opening and closing case files.
• Serve as the first point of contact for clients, handling incoming calls, gathering incident information and determining next steps.
• Maintain and coordinate complex attorney and team calendars, scheduling meetings and managing priorities.
• Communicate effectively with internal stakeholders, clients, vendors, and external contacts.
• Draft, proofread, and finalize professional correspondence and client communications.
• Monitor, prioritize, and triage high-volume email communications for timely responses.
• Process electronic filing of documents and manage electronic records and communications.
• Collaborate with attorneys and team members to deliver high-quality client service.
• Provide administrative and operational support and assist with special projects.
• Perform additional administrative duties as needed.

Skills

Multitasking

Communication skills

Customer service

Time management

Organization

Attention to detail

Adaptability

Teamwork

Problem-solving

Professionalism

Discretion

Tools

ProLaw

Microsoft Office Suite

Calendar management software

Job description

Mullen Coughlin LLC in Devon, PA is seeking an Intake Specialist to join its data privacy practice. The role supports intake of new matters and scheduling first fact-gathering calls, with on-site training and potential for a hybrid schedule based on performance.

You will manage client communications, document handling, and calendar coordination across attorneys and teams, ensuring timely, accurate service while upholding confidentiality and professionalism.