Data Operations Manager

Informatic Technologies, Inc.; Titusville (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Informatic Technologies, Inc. seeks a Data Operations Lead to own CRM data stewardship, quality monitoring, and incident management across the patient CRM ecosystem.

You will drive governance for data changes, archival strategy, and production readiness while ensuring HIPAA-compliant handling of patient data and business-readiness for releases.

Qualifications

• Bachelor's degree in data or healthcare field required.
• 8–10+ years in data operations, quality, CRM support, and stewardship.
• Experience with patient/provider/regulatory healthcare data environments.

Responsibilities

• Data incident and problem management and remediation.
• Quality monitoring, observability, and stewardship operations.
• Change governance, archival strategy, and backups.
• Ensure operational readiness for product launches.
• Lead governance and compliance across CRM data.

Skills

Data Operations

Data Quality

CRM Support

Data Stewardship

Healthcare Data Environments

Education

Bachelor's degree in Data Management / Information Systems / Healthcare

Tools

Salesforce Life Sciences Cloud

MDM (Master Data Management)

Observability Platforms

Operational Dashboards

Job description

Patient CRM Data Operations & Stewardship

Position Summary

The Data Operations Lead is responsible for ensuring operational excellence, reliability, monitoring, stewardship, and continuous improvement of patient data across the Patient CRM ecosystem. This role acts as the operational business owner for CRM data, providing leadership for data quality monitoring, incident management, stewardship operations, archival strategy, production change governance, and data issue remediation.

The role serves as the primary escalation point for data-related operational issues and ensures that patient data remains accurate, compliant, and business-ready

Key Responsibilities

• 1. Data Incident & Problem Management
• 2. Data Quality Monitoring & Observability
• 3. Data Stewardship Operations
• 5. Data Change Management
• 6. Data Archival, Backup & Recovery
• 7. Operational Readiness & Product Launch Support
• 8. Operational Governance Execution

Qualifications

Required

• Bachelor's degree in Data Management, Information Systems, Healthcare, or related discipline.
• 8-10+ years of experience in:
• Data Operations
• Data Quality
• CRM Support
• Data Stewardship
• Experience supporting patient, provider, or regulated healthcare data environments.

Preferred

• Salesforce Life Sciences Cloud or Health Cloud experience.
• Experience with data quality tools, observability platforms, and operational dashboards.
• Knowledge of MDM, patient identity management, and stewardship operations.
• Familiarity with HIPAA, PHI handling, and audit requirements.