Associate - US Data Operations

Viacomcbs; Seattle (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

ViacomCBS is seeking an Associate for US Data Operations to manage data quality across CRM and MDM systems. The role includes routine reporting, data standardisation, cleansing, de-duplication, and enforcing data quality standards and best practices.

You will update core records, handle data change requests, perform ad-hoc analysis, and ensure alignment between CRM and MDM while maintaining SOPs and data governance. GDPR requests and data validation are part of daily tasks.

Qualifications

• Strong analytical and problem-solving skills.
• Knowledge of databases and SQL and analytical tools.
• Familiarity with MS Office tools – Word, Excel, PowerPoint.
• Document processes and adhere to SOPs.
• Basic project management skills and attention to detail.
• Ability to manage multiple projects/requests simultaneously.
• Teamwork and collaboration ensuring compliance.

Responsibilities

• Manually update CRM/MDM records to improve data quality.
• Manage Customer Data Change Requests.
• Audit data quality and coordinate with IT for data tasks.
• Apply GDPR related requests such as opt-outs.
• Document actions and maintain data quality processes.
• Plan improvements and select tools for data quality programs.
• Perform daily CRM/MDM maintenance and data quality searches.

Skills

Analytical thinking

SQL

Databases

MS Office

Documentation

Project management

Multitasking

Teamwork

Tools

JIRA

ServiceNow

Informatica

Veeva

Qlik

PowerBI

Snowflake

Job description

Associate - US Data Operations

About the Role

The Data Steward is responsible for managing data quality within CRM and MDM, including routine reporting, data standardisation, cleansing, de‑duplication, and enforcing data quality standards and best practices.

Responsibilities

• Manually update attributes of Alexion managed records to improve core data, including reaching out to users to obtain proof and updating provider affiliation information via DCR.
• Manage Customer Data Change Requests.
• Ensure timeliness and adherence to standard operating procedures.
• Ensure quality by applying business and compliance rules.
• Conduct ad‑hoc data analysis and produce data extracts.
• Make required phone calls and emails to requesters for informational updates.
• Apply new verified data elements to core database records and ensure they are not duplications of existing data.
• Accurately list newly applied data elements to the core database records.
• Remove incorrect data elements and database records from core databases.
• Document actions taken and required notation.
• Audit the data quality of peers (other Data Stewards).
• Coordinate via Service Requests for tasks required in MDM and CRM to be performed by IT teams.
• Maintain alignment between CRM and MDM in customer data; monitor the flow of data between MDM, CRM and other databases for accuracy and quality.
• Process GDPR related requests such as opt‑outs from Open Data and Alexion.
• Enter and validate accounts, professionals and other client information, considering CRM transactions (calls, consent, event attendance).
• Report progress to the direct line manager.
• Develop, implement, and maintain data quality processes, training and reference materials.
• Follow data quality rules and processes to remove duplicate data, cleanse inaccurate data, standardise data entries and schedule data analysis reports.
• Perform daily CRM/MDM maintenance and project‑based tasks, including resolving data issues and running data quality searches, taking additional external research steps as needed.
• Understand the current state of data providers and how data is entered into the CRM/MDM by various user profiles and application interfaces.
• Plan priority improvement areas and select tools to support data quality programs, develop a cadence of regular database maintenance, and assist in automating recurring data quality tasks.
• Streamline and standardise dimensions needed for reporting and analysis.

Essential Skills

• Strong analytical and problem‑solving skills.
• Strong knowledge of databases and database concepts, SQL, analytical tools.
• Familiarity with MS Office tools – Word, Excel, PowerPoint.
• Document processes and adhere to standard operating procedures and processes.
• Basic project management skills and attention to detail.
• Ability to manage multiple projects/requests simultaneously.
• Teamwork and collaboration ensuring compliance.
• Basic to limited exposure to issue/ticket management and tracking tools (e.g., JIRA, ServiceNow).

Desirable Skills

• Exposure to MDM tools and systems (Informatica, Veeva).
• Familiarity with tools such as Qlik, PowerBI, Snowflake.
• Industry data knowledge – OneKey, Veeva Open Data, Definitive Health Care data, payer data, etc.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.