Data Operations Analyst I — CRM & Data Quality

USCCB; United States; Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical, dental, life insurance

Retirement plan

Zusammenfassung

USCCB is seeking a Data Operations Analyst I to provide data operational support for fundraising and business systems, ensuring data quality and offering user assistance. The role involves routine data maintenance, documentation, and continuous improvement under established procedures.

Key responsibilities include data quality initiatives, troubleshooting, and supporting users with system navigation and reporting.

Qualifikationen

• Bachelor's degree or equivalent combination of education and experience.
• 2–5 years of experience in fundraising and/or marketing operations, customer support, data management, CRM support, or business systems support.
• Strong attention to detail and commitment to data accuracy.
• Strong written and verbal communication skills.

Aufgaben

• Perform scheduled acknowledgment processing beginning at 7:30 AM ET on Tuesdays and Thursdays.
• Conduct scheduled duplicate review and remediation activities.
• Execute approved bulk uploads, imports, and data maintenance tasks.
• Process constituent and organizational record merges according to established procedures.
• Complete recurring operational activities within defined service levels.
• Maintain operational logs and documentation.
• Escalate exceptions, risks, and unresolved issues as appropriate.

Kenntnisse

Data management

Data quality

Communication

Time management

Cross-functional

Problem solving

SQL basics

Ausbildung

Bachelor's degree or equivalent

Tools

ServiceNow

CRM systems

Excel

SQL

Jobbeschreibung

USCCB is seeking a Data Operations Analyst I to provide data operational support for fundraising and business systems, ensuring data quality and offering user assistance. The role involves routine data maintenance, documentation, and continuous improvement under established procedures.

Key responsibilities include data quality initiatives, troubleshooting, and supporting users with system navigation and reporting.