Data Operations Analyst I: CRM & Data Quality Pro

Catholic Relief Services; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Catholic Relief Services is seeking a Data Operations Analyst I to provide data operational support for fundraising and business systems, including G-REM CRM. You will perform recurring processes, support data quality initiatives, respond to user requests, and maintain system documentation.

The role emphasizes data stewardship, user enablement, and continuous improvement across the team, with a focus on improving data accuracy and supporting stakeholders.

Qualifications

• Experience supporting data quality initiatives and data stewardship.
• Ability to respond to user requests and provide guidance.
• Familiarity with CRM systems and data maintenance processes.

Responsibilities

• Perform scheduled acknowledgment processing and data maintenance tasks.
• Conduct duplicate reviews and remediation activities.
• Respond to routine ServiceNow requests and assist users with system navigation.
• Create and maintain user guides, FAQs, and knowledge articles.
• Identify opportunities for data quality improvement and automation.

Skills

Data quality

CRM systems

User support

Programming

AI

Data stewardship

Tools

G-REM CRM

ServiceNow

Job description

Catholic Relief Services is seeking a Data Operations Analyst I to provide data operational support for fundraising and business systems, including G-REM CRM. You will perform recurring processes, support data quality initiatives, respond to user requests, and maintain system documentation.

The role emphasizes data stewardship, user enablement, and continuous improvement across the team, with a focus on improving data accuracy and supporting stakeholders.