Data Operations Analyst I - (US Only)

Catholic Relief Services; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Catholic Relief Services is seeking a Data Operations Analyst I to provide data operational support for fundraising and business systems, including G-REM CRM. You will perform recurring processes, support data quality initiatives, respond to user requests, and maintain system documentation.

The role emphasizes data stewardship, user enablement, and continuous improvement across the team, with a focus on improving data accuracy and supporting stakeholders.

Qualifications

• Experience supporting data quality initiatives and data stewardship.
• Ability to respond to user requests and provide guidance.
• Familiarity with CRM systems and data maintenance processes.

Responsibilities

• Perform scheduled acknowledgment processing and data maintenance tasks.
• Conduct duplicate reviews and remediation activities.
• Respond to routine ServiceNow requests and assist users with system navigation.
• Create and maintain user guides, FAQs, and knowledge articles.
• Identify opportunities for data quality improvement and automation.

Skills

Data quality

CRM systems

User support

Programming

AI

Data stewardship

Tools

G-REM CRM

ServiceNow

Job description

NOTE: The above Pay Range only applies to applicants who perform the job within the US and to applicants classified by CRS as International Assignees. Staff hired on local payroll would follow the respective Country pay range. Your recruiter can share more about the specific salary range for your anticipated work location during the candidate selection process

Position Summary

The Data Operations Analyst I provides data operational support for fundraising and business systems by performing recurring business processes, supporting data quality initiatives, responding to user requests, and maintaining system documentation and user resources.

The role serves as a key resource for ensuring timely execution of operational activities, improving data quality, and helping users effectively utilize G-REM CRM and systems. Working under established procedures and guidelines, the Analyst exercises independent judgment to resolve a variety of routine and moderately complex issues while escalating more complex challenges to team members and vendors.

The position combines data operational execution, user support, data stewardship, and continuous improvement responsibilities.

Key Responsibilities

Operational Support & Data Stewardship

• Perform scheduled acknowledgment processing beginning at 7:30 AM ET on Tuesdays and Thursdays.
• Conduct scheduled duplicate review and remediation activities.
• Execute approved bulk uploads, imports, and data maintenance tasks.
• Process constituent and organizational record merges according to established procedures.
• Complete recurring operational activities within defined service levels.
• Maintain operational logs and documentation.
• Escalate exceptions, risks, and unresolved issues as appropriate.

Data Quality Improvement

• Perform routine data cleanup and remediation activities.
• Review duplicate queues and resolve records using established business rules.
• Identify recurring data quality issues and recommend corrective actions.
• Assist with data validation and reconciliation activities.
• Support proactive data quality initiatives and cleanup projects.
• Partner with team Advisor roles to improve data management practices.
• Monitor and report on recurring sources of data inaccuracies.
• Test and build automated method for data quality and duplicate resolution utilizing programming and AI

User Support, Knowledge Management & User Enablement

• Respond to routine ServiceNow requests and user questions.
• Assist users with system navigation, reporting, and standard processes.
• Resolve common support issues using documented procedures.
• Create and maintain user guides, job aids, FAQs, and knowledge articles.
• Analyze recurring support requests and document solutions.
• Recommend opportunities for self-service resources and process improvements.
• Support communication and adoption of system changes and enhancements.

Continuous Improvement & Team Support

• Identify opportunities to streamline support processes.
• Assist with testing and validation of system enhancements.
• Participate in documentation and process improvement efforts.
• Support special projects related to data quality, user support, and system adoption.
• Share feedback from users to help improve systems and processes.

Required Languages: English

Travel: Not required

Supervisory Responsibilities: No