CRM & Data Systems Support Analyst

ACL Digital

Cambridge (MA)

On-site

USD 65,000 - 95,000

Full time

2 days ago

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Job summary

ACL Digital is seeking a detail-oriented IT support professional to manage CRM systems, data quality, and application support. The role emphasizes maintaining records, enabling efficient business processes, and providing end-user assistance across CRM, forms, and workflow systems.

You will collaborate with internal stakeholders, document processes, test changes, and support ongoing process improvements. Strong communication and organization are essential to deliver reliable data and smooth

Qualifications

Maintain data integrity within CRM systems and related databases.
Provide application support, troubleshooting, and user assistance.
Document processes and support process improvement initiatives.

Responsibilities

Maintain data records in CRM, applications, and related systems.
Review data for accuracy, completeness, consistency, and duplicates.
Assist with data cleanup, imports, exports, and routine reporting.
Support administrative tasks for CRM, application, form, and workflow systems.
Assist with user support, troubleshooting, and issue resolution.
Document processes, system updates, and recurring issues.
Assist with testing system changes, forms, workflows, integrations, and enhancements.
Support system maintenance and quality assurance activities.
Assist with ad hoc data, systems, and operational projects as needed.