Data Management Specialist - CWD

East Central College; Union (MO); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition waiver

Paid leave

Tuition reimbursement

Public retirement system

Job summary

East Central College, located in Union, MO, seeks a Data Management Specialist - CWD to serve as the primary Salesforce CRM administrator, handling user management, data integrity, security, workflows, and system improvements. The role supports multiple Workforce Development departments and emphasizes data-driven decision-making.

The position requires an associate degree and 2–3 years of related experience.

Qualifications

• Associate degree; two to three years of related experience.
• Experience with Salesforce CRM administration and reporting.

Responsibilities

• Serve as the primary administrator for Salesforce CRM system, including user administration, system configuration, data integrity, security, workflows, and continuous system improvements.
• Develop, maintain, and enhance Salesforce reports, dashboards, automations, forms, and data collection processes to improve operational efficiency and support departmental decision‑making.
• Manage the collection, organization, validation, and maintenance of program and customer data to ensure accuracy, consistency, and compliance with college, state, and federal requirements.
• Track program performance measures, KPIs, and project outcomes; prepare reports and data analyses to support strategic planning and continuous improvement.
• Provide direct administrative support for federal and state grants and workforce development programs by maintaining records, monitoring compliance requirements, preparing and maintaining documentation, collaborating with customers, compliance managers, and other stakeholders, and assisting with reporting and program operations to ensure adherence to grant and program requirements.
• Monitor project records and assist with program evaluation activities by maintaining performance data and supporting compliance and accountability requirements.
• Analyze, as directed, existing business processes and recommend technology solutions, workflow improvements, and operational efficiencies to enhance departmental effectiveness.
• Provide bookkeeping support, including processing invoices, purchase requests, reimbursements, budget tracking, account reconciliation, and maintaining financial records in accordance with college procedures.
• Maintain departmental records, databases, electronic filing systems, and documentation to support audits, grant monitoring, and operational continuity.
• Provide administrative support for all Center for Workforce Development departments, including Business and Industry, Healthcare Careers, Youth Outreach, Community Education, Apprenticeships, and other workforce initiatives.
• Prepare correspondence, reports, presentations, forms, and other documents using appropriate software applications.
• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.

Skills

CRM administration

Data analysis

Reporting and dashboards

Grant compliance

Education

Associate degree

Tools

Salesforce

Excel

Job description

JOB TITLE: Data Management Specialist - CWD

LEVEL: 107

FLSA: Non-Exempt

East Central College has an opening for a full-time Data Management Specialist responsible for providing performing a variety of specialized administrative, technical, and operational duties in support of all Center for Workforce Development (CWD) departments. Serve as the primary administrator for the Center's Salesforce Customer Relationship Management (CRM) system while providing comprehensive administrative support for departmental operations.

MINIMUM QUALIFICATIONS: (A comparable amount of training, education or experience may be substituted for the minimum qualifications.)

• Associate degree; Minimum of two to three years of related experience

ESSENTIAL TASKS:(Employee must be able to perform the following essential functions to the satisfaction of the employee’s supervisor.)

• Serve as the primary administrator for Salesforce Customer Relationship Management (CRM) system, including user administration, system configuration, data integrity, security, workflows, and continuous system improvements.
• Develop, maintain, and enhance Salesforce reports, dashboards, automations, forms, and data collection processes to improve operational efficiency and support departmental decision‑making.
• Manage the collection, organization, validation, and maintenance of program and customer data to ensure accuracy, consistency, and compliance with college, state, and federal requirements.
• Track program performance measures, key performance indicators (KPIs), and project outcomes; prepare reports and data analyses to support strategic planning and continuous improvement.
• Provide direct administrative support for federal and state grants and workforce development programs administered by the Center for Workforce Development by maintaining records, monitoring compliance requirements, preparing and maintaining documentation, collaborating with customers, compliance managers, and other internal and external stakeholders, and assisting with reporting and program operations to ensure adherence to grant and program requirements.
• Monitor project records and assist with program evaluation activities by maintaining performance data and supporting compliance and accountability requirements.
• Analyze, as directed, existing business processes and recommend technology solutions, workflow improvements, and operational efficiencies to enhance departmental effectiveness.
• Provide bookkeeping support, including processing invoices, purchase requests, reimbursements, budget tracking, account reconciliation, and maintaining financial records in accordance with college procedures.
• Maintain departmental records, databases, electronic filing systems, and documentation to support audits, grant monitoring, and operational continuity.
• Provide administrative support for all Center for Workforce Development departments, including Business and Industry, Healthcare Careers, Youth Outreach, Community Education, Apprenticeships, and other workforce initiatives.
• Prepare correspondence, reports, presentations, forms, and other documents using appropriate software applications.
• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.

Benefits: ECC offers a comprehensive benefits package which includes medical, dental, vision and life insurance with no premium cost to the employee for employee only coverage. Missouri Public School Retirement System benefits, generous paid leave, ECC tuition waiver for self and immediate family and tuition reimbursement benefits for employee.

Salary range: $23.66 - $32.00per hour. While the full salary range is provided for growth potential, most new hires are initially placed within the lower portion of the range based on experience and institutional compensation guidelines. Position is level 107.

East Central College is an Equal Opportunity Employer.

East Central College's Main Campus is located in Union, MO which is about 60 minutes west of St. Louis. For more information about East Central College visit, www.eastcentral.edu.

East Central College does not discriminate on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, genetic information or veteran status. Inquiries related to employment practices may be directed to Human Resources Director at 636-584-6710. East Central College is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request to individuals with disabilities.

Data, management, administrative assistant, finance, college, community college, students, customer service, budget, office, administration, workforce development, customer relationship management, program tracking, bookkeeping, database