CRM & Data Management Specialist

East Central College; Union (MO); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition waiver

Paid leave

Tuition reimbursement

Public retirement system

Job summary

East Central College, located in Union, MO, seeks a Data Management Specialist - CWD to serve as the primary Salesforce CRM administrator, handling user management, data integrity, security, workflows, and system improvements. The role supports multiple Workforce Development departments and emphasizes data-driven decision-making.

The position requires an associate degree and 2–3 years of related experience.

Qualifications

• Associate degree; two to three years of related experience.
• Experience with Salesforce CRM administration and reporting.

Responsibilities

• Serve as the primary administrator for Salesforce CRM system, including user administration, system configuration, data integrity, security, workflows, and continuous system improvements.
• Develop, maintain, and enhance Salesforce reports, dashboards, automations, forms, and data collection processes to improve operational efficiency and support departmental decision‑making.
• Manage the collection, organization, validation, and maintenance of program and customer data to ensure accuracy, consistency, and compliance with college, state, and federal requirements.
• Track program performance measures, KPIs, and project outcomes; prepare reports and data analyses to support strategic planning and continuous improvement.
• Provide direct administrative support for federal and state grants and workforce development programs by maintaining records, monitoring compliance requirements, preparing and maintaining documentation, collaborating with customers, compliance managers, and other stakeholders, and assisting with reporting and program operations to ensure adherence to grant and program requirements.
• Monitor project records and assist with program evaluation activities by maintaining performance data and supporting compliance and accountability requirements.
• Analyze, as directed, existing business processes and recommend technology solutions, workflow improvements, and operational efficiencies to enhance departmental effectiveness.
• Provide bookkeeping support, including processing invoices, purchase requests, reimbursements, budget tracking, account reconciliation, and maintaining financial records in accordance with college procedures.
• Maintain departmental records, databases, electronic filing systems, and documentation to support audits, grant monitoring, and operational continuity.
• Provide administrative support for all Center for Workforce Development departments, including Business and Industry, Healthcare Careers, Youth Outreach, Community Education, Apprenticeships, and other workforce initiatives.
• Prepare correspondence, reports, presentations, forms, and other documents using appropriate software applications.
• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.

Skills

CRM administration

Data analysis

Reporting and dashboards

Grant compliance

Education

Associate degree

Tools

Salesforce

Excel

Job description

East Central College, located in Union, MO, seeks a Data Management Specialist - CWD to serve as the primary Salesforce CRM administrator, handling user management, data integrity, security, workflows, and system improvements. The role supports multiple Workforce Development departments and emphasizes data-driven decision-making.

The position requires an associate degree and 2–3 years of related experience.