Data Imaging Specialist / Trainer

Mt. Washington Pediatric Hospital; Portland (OR); On-site; USD 63,755,000 - 82,411,000; Full time

Job summary

Mt. Washington Pediatric Hospital in Portland, OR is seeking a Detail‑Oriented Office Solutions Floater to support scanning, document prep, and QA tasks across day, swing, or night shifts. You will prepare sensitive documents, train staff, maintain confidentiality, and ensure image quality.

CJIS clearance required; background check. Proficiency in Microsoft Office 365 and strong communication required; able to lift up to 25 lbs.

Qualifications

• At least three years of experience with office terminology and practices.
• Experience training or mentoring co-workers is a plus.
• CJIS clearance required.
• Experience with document imaging software is a plus.
• Microsoft Office 365 knowledge required.

Responsibilities

• Prepare sensitive documents for scanning and storage.
• Reconstruct files in an organized and precise manner.
• Scan documents using Kodak scanners into a secure file system.
• Review imaged documents to ensure required image quality.
• Train new employees on prep, scanning and QA processes.
• Maintain confidentiality of all processed documents.
• Communicate with supervisors and coworkers about tasks.
• Support multiple tasks and resolve issues as they arise.

Skills

Office terminology

Training experience

Microsoft Office 365

Attention to detail

Confidentiality

Communication skills

Teamwork

Tools

Image Trust scanning software

Kodak scanners

Job description

• Location 5414 NE 148th Ave,Portland, OR, 97230,United States
• Base Pay $22.25 / Hour
• Job Category Office Solutions, Floater for Day, Swing, or Night Shift
• Industry Wednesday/Thursday/Friday, 11:00 AM to 7:00 PM., Saturday/Sunday, 7:00 AM to 4 PM
• Employee Type Employee (W2 Non-Exempt)

Contact information

Description

Not just work. Meaningful work.
People are at the heart of everything we do. Our mission is to cultivate meaningful work for people with disabilities.

Duties and Responsibilities

Scanning/Preparing/Storage:

• Prepare sensitive documents for scanning.
• Reconstruct files in an organized and precise manner.
• Scan documents using Kodak scanners into a secure file system.
• Review imaged documents, verifying the image quality meets the requirements outlined in that contract and correct image quality as required.
• Understand image quality and identify issues throughout the process for correction.
• Maintain storage of documents for various customers
• Perform all contracted tasks in a timely manner.

Confidentiality:

• Process potentially graphic and confidential documents.
• Maintain strict confidentiality of all documents processed.

Training:

• Train new employees on prepping, scanning and QA processes to contract specifications.
• Retrain current employees according to Document Services Team Supervisor request as directed.
• Provide timely and appropriate feedback to include positive and developmental comments.
• Understand and adapt training style based on employee communication and learning styles.
• Adequately prepare training materials including files, SOP’s, and necessary supplies.
• Coordinate with Document Services Team Supervisor to ensure employee accommodations are provided and supported to ensure employee success.
• Communicate any performance issues or inability to meet job expectations during training to Document Services Team Supervisor.

Communication:

• Communicate efficiently with Document Services Team Supervisor and coworkers regarding job tasks.
• Maintain appropriate conversations surrounding contracted work and uphold the highest standard of confidentiality per the contract requirements and/or Relay policy.
• Problem Solving: Support work environment in multiple tasks and handle work related issues that arise.
• Keeps Supervisor informed of all issues pertaining to customer jobs and workflow maintenance.

Qualifications and Experience:

• At least three years of experience with office terminology and practices.
• Experience training or mentoring co-workers or employees a plus.
• Experience with document imaging and Image Trust scanning software is a plus.
• Microsoft Office 365 knowledge experience.
• Excellent attention to detail.
• Ability to complete multiple, varying tasks throughout shift and maintain a clean, organized workspace.
• Excellent verbal and written communication skills.
• Ability to work with a wide variety of people and collaborate in a team environment.
• Quality customer service with good interpersonal skills.
• Ability to maintain confidentiality.
• Ability to work independently.
• CJIS clearance required.
• Ability to pass current criminal background check and/or fingerprinting as appropriate at any time during employment.

Actively demonstrate Relay Resources’ How We Work Together behaviors:

How We Work Together:

• We Presume Positive Intent
• We Apply Common Sense
• We Respect Our Differences
• We Hold Each Other Accountable
• We Engage in Direct Dialogue
• We Are Solution-Oriented
• We Love Creative & Unconventional Approaches
• We Expect Honesty & Integrity
• Able to lift up to 25 lbs.

Supervisory Requirements:

• Ability to work independently with moderate supervision and some independent decision making.

Requirements

What you’ll do

• S caining/Preparing/Storage:
  • Prepare sensitive documents for scanning
  • Reconstruct files in an organized and precise manner
  • Scan documents using Kodak scanners into a secure file system
  • Review imaged documents, verifying the image quality meets the requirements outlined in that contract and correct image quality as required
  • Utilize understanding of image quality and identify issues throughout the process for correction
  • Maintain storage of documents for various customers
  • Perform all contracted tasks in a timely manner
  • Process potentially graphic and confidential documents
• Communication:
  • Communicate efficiently with Supervisor and coworkers regarding job tasks
  • Maintain appropriate conversations surrounding contracted work and uphold the highest standard of confidentiality per contract requirements and/or Relay policy
• Problem Solving:
  • support work environment in multiple tasks and handle work related issues that arise
  • Keeps Supervisor informed of all issues pertaining to customer jobs and workflow maintenance

Why you’re a great fit

• A can-do attitude and team spirit!
• At least three years experience with office terminology and practice
• Good communication and problem-solving skills and the ability to write and read simple instructions and short correspondence
• Experience with document imaging and Image Trust scanning software a plus
• Microsoft Office 365 knowledge and attention to detail is required
• Ability to multi-task and maintain a clean, organized workspace
• Ability to work with a wide variety of people
• Quality customer service with good interpersonal skills
• Ability to maintain confidentiality
• Able to lift up to 25 pounds
• Ability to work independently with minimal supervision and independent decision-making
• The ability to pass a criminal background check and CJIS security clearance

Summary

More about us

We’re a nonprofit organization based in Portland, OR, employing more than 700 people in the Pacific Northwest. Our variety of services includes janitorial, landscaping, document services, and supply chain solutions, as well as managing affordable housing. We create value for our community by delivering quality services to our customers, good jobs to our employees and affordable homes to our residents.

Relay is one of the largest janitorial service providers in the greater Portland area. Our team proudly cleans shared spaces such as the award-winning Portland International Airport (PDX), Portland State University (PSU), and Portland City Hall.

Relay Resources is proud to be an Equal Opportunity Employer and we welcome everyone to our team/to apply.

Let us know if you need a reasonable accommodation during the application or interview process, or to perform the job you are applying for.