Data Entry Specialist

Bear Staffing Services; Tempe (AZ); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Vision Insurance

Flexible Spending Accounts

Life Insurance

Retirement Plan

Job summary

Bear Staffing Services, Inc. is seeking a detail-oriented Data Entry Specialist in Tempe, AZ for a hybrid role, with in-office presence 2–3 days per week.

You will process large volumes of customer and citizen requests, maintain accuracy, and follow specific business rules and procedures. The position requires a high school diploma, 1+ year of related experience, and strong computer skills (Word, Outlook, Excel, SharePoint).

Qualifications

• High school diploma or equivalent is required.
• 1+ year of data entry, administrative, or related experience preferred.
• Intermediate computer skills including Word, Outlook, Excel, and SharePoint.
• Minimum typing speed of 40 WPM.
• Strong attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to manage a high-volume workload and meet deadlines.
• Strong organizational and problem-solving skills.
• Ability to work independently and escalate issues as needed.
• Bilingual English/Spanish is a plus.

Responsibilities

• Evaluate and process high volumes of customer and citizen requests according to established rules, procedures, and statutes.
• Learn and follow customer-specific requirements to ensure accurate and timely processing.
• Review work for accuracy and completeness and resolve missing or incorrect information.
• Identify and escalate complex requests, processing issues, or potential SLA concerns.
• Provide professional customer service to citizens and clients.
• Process requests from internal operational and support teams.
• Meet established productivity, quality, and SLA expectations.
• Maintain accurate documentation and records of completed work and correspondence.
• Sort, scan, and process incoming mail.
• Work onsite 2–3 days per week to support mail processing and other operational needs.

Skills

Typing speed 40 WPM

Attention to detail

Written and verbal communication

Organizational skills

Customer service

English communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

SharePoint

Job description

Schedule: M-F 8:00AM–4:30PM. Hours may vary based on business needs

Onsite Location: Tempe, AZ

Position Overview

We are seeking a detail-oriented Data Entry Specialist to process high volumes of customer and citizen requests while ensuring accuracy, quality, and timely completion. This role requires strong computer and data entry skills, attention to detail, and the ability to learn and follow customer-specific business rules and procedures.

This is a hybrid position requiring an in-office presence 2–3 days per week based on business needs.

Key Responsibilities

• Evaluate and process high volumes of customer and citizen requests according to established business rules, procedures, and statutes.
• Learn and follow customer-specific requirements to ensure accurate and timely processing.
• Review work for accuracy and completeness and resolve missing or incorrect information.
• Identify and escalated complex requests, processing issues, or potential SLA concerns.
• Provide professional customer service to citizens and clients.
• Process requests from internal operational and support teams.
• Meet established productivity, quality, and SLA expectations.
• Maintain accurate documentation and records of completed work and correspondence.
• Sort, scan, and process incoming mail.
• Work onsite 2–3 days per week to support mail processing and other operational needs.

Requirements:

• High school diploma or equivalent.
• 1+ year of data entry, administrative, or related experience.
• Intermediate computer skills, including Microsoft Word, Outlook, Excel, and SharePoint.
• Minimum typing speed of 40 WPM.
• Strong attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to manage a high-volume workload and meet deadlines.
• Strong organizational and problem-solving skills.
• Ability to work independently and recognize when issues need to be escalated.
• Ability to accept and apply constructive feedback.
• Strong customer service skills and professionalism.
• Ability to communicate effectively in English; bilingual English/Spanish is a plus.

Additional Requirements

• Drug screening, background check, and fingerprinting required.
• Ability to sit or stand for extended periods.
• Ability to review data and images on a computer monitor for extended periods, typically during an 8-hour shift.

Benefits (Employee Contribution)

• Health Insurance
• Health Savings Account
• Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Retirement Plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.