Data Entry - Document Remediation

Crawford Technologies; Village of Potsdam (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Vacation

Sick Time

Holiday Pay

Be part of a rapidly growing software

Job summary

Crawford Technologies in Potsdam, NY, seeks an organized team member to perform daily digital remediation and ensure accessibility compliance. You will create accessible documents and maintain high quality standards while coordinating with a small team onsite.

On-the-job training will equip you to handle Braille, Large Print, Audio, and e-Text formats. Strong communication and time management are essential for meeting SLAs and deadlines in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Experience with Microsoft Office products preferred.
• Experience with accessible documents is a plus.

Responsibilities

• Perform day-to-day digital remediation to meet client SLAs.
• Maintain knowledge of digital remediation rules (PDFUA / WCAG / HHS).
• Follow client specifications for digital remediation.
• Adhere to alternate format rules and Crawford standards.
• Collaborate with the team on accessible documents support and training.
• Transcribe documents into Braille, Large Print, Audio, and e-Text.

Skills

Alt format rules

Attention to detail

Self-directed

Communication skills

Time management

Deadline compliance

MS Office skills

Flexible shifts

Education

High school diploma or GED

Tools

Microsoft Office

Desktop publishing

Accessible document tools

Job description

We are looking for a detail-oriented and organized individual to join our office team. This role involves making documents accessible, conducting quality control, and working independently within a team environment. You will receive on-the-job training to ensure you are well-equipped to perform your duties, which include creating accessible documents and ensuring quality standards are met. Strong professional communication and time management skills are essential, as well as intermediate computer skills to handle various office software. This position requires someone who can maintain high standards of accuracy and efficiency.

• Department: Accessibility-Digital Remediation
• Employment Type: Full Time
• Location: Potsdam, New York
• Workplace type: Onsite
• Compensation: $18.00 - $19.00 / hour
• Reporting To: Cody Haley

MAJOR DUTIES AND RESPONSIBILITIES

• Responsible for the day-to-day digital remediation work required to meet client Service Level Agreements (SLA's).
• Maintain knowledge of digital remediation rules and guidelines in adherence to industry-governed (PDFUA / WCAG / HHS), and Crawford Technologies standards.
• Maintain client specifications for digital remediation as it pertains to their preferences.
• Maintain knowledge of alternate format rules and guidelines in adherence to industry, governed, and Crawford Technologies standards.
• Collaborate with the team on accessible document support and training.
• Capable of performing document transcription for all alternative formats provided by Crawford Technologies (Braille, Large Print, Audio, and e-Text).
• Maintain applicable security standards.
• Ensure quality control processes and requirements are met.

SKILLS

• An understanding of the alternate format rules and guidelines for producing Accessible PDF, Accessible Office documents, Braille, Large Print, Audio, and e-Text.
• Excellent attention to detail.
• Self-directed, with the ability to effectively plan your own activities to achieve customer SLA's.
• Strong communication skills, both written and verbal.
• Excellent time management skills.
• Able to meet fixed deadlines.
• Excellent computer application skills, including Microsoft Word, Excel, PowerPoint, etc.
• Willingness to work afternoon and night shifts, if required.

WORK EXPERIENCE

• Work experience in an area requiring attention to detail.
• Experience using Microsoft Office products.
• Any prior experience with desktop publishing is a plus.
• Any prior experience with accessible documents is a plus.

EDUCATION

• High school diploma or GED is required.

BENEFITS

• Competitive salary (Commensurate with experience and position)
• Excellent benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Disability Insurance
  • Vacation
  • Sick Time
  • Holiday Pay
• Be part of a rapidly growing software company

Prior to submitting an application/resume, review the job description's complete list of job duties and qualifications.

We thank all applicants for their interest in joining our team. Those shortlisted will be contacted.

Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

About Crawford Technologies

Crawford Technologies is an award-winning, global provider of high-value solutions for high-volume documents. The company has helped over 1,800 organizations around the world reduce costs, simplify processes, and streamline mission-critical transactional communications such as bills and statements across all channels and in all formats. CrawfordTech's suite of software solutions and services enables their clients to meet their own customers' rigorous demands for instantaneous access to information.

Crawford Technologies does not use artificial intelligence (AI) or any automated decision-making tools to screen, assess, or select applicants during our recruitment and hiring processes. All applications are reviewed and evaluated by qualified personnel to ensure a fair and human-driven process.

Candidates are expected to submit resumes that authentically represent their experience. Submitting AIgenerated resumes that misrepresent qualifications or experience may result in disqualification from consideration.