Data Entry - Document Remediation

Crawford Technologies; Town of Potsdam (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Vacation

Sick Time

Holiday Pay

Growth opportunities

Job summary

Crawford Technologies in Potsdam, NY is seeking a detail-oriented Office Technician to join our Accessibility-Digital Remediation team. You will create accessible documents, perform quality control, and work both independently and with colleagues to meet client SLAs.

On-the-job training will prepare you to handle Braille, Large Print, Audio, and e-Text formats while maintaining high accuracy and efficiency.

Qualifications

• Detail-oriented and organized, with strong time management.
• Proficient with Microsoft Word, Excel, PowerPoint.
• Ability to work independently and meet client SLA timelines.
• Experience with accessible documents and desktop publishing is a plus.
• High school diploma or GED is required.

Responsibilities

• Handle day-to-day digital remediation to meet SLA requirements.
• Maintain knowledge of digital remediation rules per PDFs, WCAG, HHS.
• Follow client specs for digital remediation as required.
• Adhere to alternate format rules under industry standards.
• Collaborate on accessible document support and training.
• Transcribe documents into Braille, Large Print, Audio, and e-Text.
• Maintain security standards and QC processes.
• Ensure quality control requirements are met.

Skills

Detail-oriented

Time management

Communication skills

Microsoft Office

Independent work

Team collaboration

Attention to deadlines

Afternoon/night shifts

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Department: Accessibility-Digital Remediation

Location: Potsdam, New York

Compensation: $18.00 - $19.00 / hour

Description

We are looking for a detail-oriented and organized individual to join our office team. This role involves making documents accessible, conducting quality control, and working independently within a team environment. You will receive on-the-job training to ensure you are well-equipped to perform your duties, which include creating accessible documents and ensuring quality standards are met. Strong professional communication and time management skills are essential, as well as intermediate computer skills to handle various office software. This position requires someone who can maintain high standards of accuracy and efficiency.

MAJOR DUTIES AND RESPONSIBILITIES

• Responsible for the day-to-day digital remediation work required to meet client Service Level Agreements (SLA's).
• Maintain knowledge of digital remediation rules and guidelines in adherence to industry-governed (PDFUA / WCAG / HHS), and Crawford Technologies standards.
• Maintain client specifications for digital remediation as it pertains to their preferences.
• Maintain knowledge of alternate format rules and guidelines in adherence to industry, governed, and Crawford Technologies standards.
• Collaborate with the team on accessible document support and training.
• Capable of performing document transcription for all alternative formats provided by Crawford Technologies (Braille, Large Print, Audio, and e-Text).
• Maintain applicable security standards.
• Ensure quality control processes and requirements are met.

SKILLS

• An understanding of the alternate format rules and guidelines for producing Accessible PDF, Accessible Office documents, Braille, Large Print, Audio, and e-Text.
• Excellent attention to detail.
• Self-directed, with the ability to effectively plan your own activities to achieve customer SLA's.
• Strong communication skills, both written and verbal.
• Excellent time management skills.
• Able to meet fixed deadlines.
• Excellent computer application skills, including Microsoft Word, Excel, PowerPoint, etc.
• Willingness to work afternoon and night shifts, if required.

WORK EXPERIENCE

• Work experience in an area requiring attention to detail.
• Experience using Microsoft Office products.
• Any prior experience with desktop publishing is a plus.
• Any prior experience with accessible documents is a plus.

EDUCATION

• High school diploma or GED is required.

BENEFITS

• Competitive salary (Commensurate with experience and position)
• Excellent benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Disability Insurance
  • Vacation
  • Sick Time
  • Holiday Pay
• Be part of a rapidly growing software company

Crawford Technologies does not use artificial intelligence (AI) or any automated decision-making tools to screen, assess, or select applicants during our recruitment and hiring processes. All applications are reviewed and evaluated by qualified personnel to ensure a fair and human-driven process.

Candidates are expected to submit resumes that authentically represent their experience. Submitting AI-generated resumes that misrepresent qualifications or experience may result in disqualification from consideration.

Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.