Data Entry & Customer Support Specialist III

Ampcus Inc; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Ampcus Inc. is seeking a Data Entry Clerk III for our onsite team in Jackson, MS. The role involves handling inbound and outbound calls, documenting interactions, and supporting customers while meeting daily performance metrics.

The ideal candidate will have strong attention to detail, excellent communication, and the ability to work in a fast-paced environment. Prior call center experience is a plus but not required; relocation not offered.

Qualifications

• Strong verbal communication and active listening skills.
• Ability to remain calm and professional under pressure.
• Excellent problem-solving and multitasking skills.
• Proficiency with call center software and CCS systems.
• High attention to detail and accuracy in documentation.
• Prior customer service or call center experience preferred but not required.

Responsibilities

• Answer inbound customer calls to provide support, resolve issues, and respond to inquiries.
• Make outbound calls to follow up on customer requests, provide updates, and conduct service outreach.
• Identify customer needs and provide appropriate solutions.
• Document all interactions clearly and accurately in the customer management system.
• Meet or exceed performance metrics including call quality, call volume, response time, and customer satisfaction.
• Collaborate with internal departments to resolve customer concerns efficiently.
• Adhere to all compliance, privacy, and security standards.

Skills

Strong verbal communication

Calm under pressure

Problem solving

Call center software

Attention to detail

Customer service experience

Tools

CCS systems

Job description

Ampcus Inc. is seeking a Data Entry Clerk III for our onsite team in Jackson, MS. The role involves handling inbound and outbound calls, documenting interactions, and supporting customers while meeting daily performance metrics.

The ideal candidate will have strong attention to detail, excellent communication, and the ability to work in a fast-paced environment. Prior call center experience is a plus but not required; relocation not offered.