Data Entry & Customer Support Specialist - Funeral Industry

funeraldirectorslifeinsurancecompany; Abilene (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Employer-paid health coverage

401(k) matching

Life insurance

On-site clinic

Fitness center

Job summary

Funeral Directors Life in Abilene, Texas, is seeking a Data Entry / Customer Support Specialist to ensure accurate data entry and effective use of our software and sales tools within the funeral industry.

The role focuses on training, problem-solving, and providing excellent customer service to funeral directors and policy holders. High attention to detail and strong communication are essential for success in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong data entry accuracy and attention to detail.
• Excellent customer service and written/verbal communication skills.
• Ability to troubleshoot and resolve problems effectively.
• Capable of working independently within policy and regulatory guidelines.

Responsibilities

• Input data accurately and efficiently.
• Answer troubleshooting calls for multiple applications and tools.
• Submit detailed QA tickets and track resolutions.
• Maintain records of customer interactions in GIAS files and notes.
• Communicate professionally via email or phone with funeral homes, policy holders, agents, and managers.
• Collaborate with sales team and funeral home representatives to handle requests.

Skills

Customer service

Written communication

Verbal communication

Data entry accuracy

Problem solving

Time management

Independent work

Information gathering

Attention to detail

Education

High School diploma or equivalent

Tools

MS Office 365

Excel

Job description

Funeral Directors Life in Abilene, Texas, is seeking a Data Entry / Customer Support Specialist to ensure accurate data entry and effective use of our software and sales tools within the funeral industry.

The role focuses on training, problem-solving, and providing excellent customer service to funeral directors and policy holders. High attention to detail and strong communication are essential for success in a fast-paced environment.