Data Entry / Customer Support Specialist

funeraldirectorslifeinsurancecompany; Abilene (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Employer-paid health coverage

401(k) matching

Life insurance

On-site clinic

Fitness center

Job summary

Funeral Directors Life in Abilene, Texas, is seeking a Data Entry / Customer Support Specialist to ensure accurate data entry and effective use of our software and sales tools within the funeral industry.

The role focuses on training, problem-solving, and providing excellent customer service to funeral directors and policy holders. High attention to detail and strong communication are essential for success in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong data entry accuracy and attention to detail.
• Excellent customer service and written/verbal communication skills.
• Ability to troubleshoot and resolve problems effectively.
• Capable of working independently within policy and regulatory guidelines.

Responsibilities

• Input data accurately and efficiently.
• Answer troubleshooting calls for multiple applications and tools.
• Submit detailed QA tickets and track resolutions.
• Maintain records of customer interactions in GIAS files and notes.
• Communicate professionally via email or phone with funeral homes, policy holders, agents, and managers.
• Collaborate with sales team and funeral home representatives to handle requests.

Skills

Customer service

Written communication

Verbal communication

Data entry accuracy

Problem solving

Time management

Independent work

Information gathering

Attention to detail

Education

High School diploma or equivalent

Tools

MS Office 365

Excel

Job description

Does this describe you?

Organized

Adaptable

Disciplined

Detail-Oriented

If so, let’s talk!!

We are in the hunt for a talented and creative thinker to join our team as a Data Entry / Customer Support Specialist for our Funeral Directors Life Arrangement Guide! This position plays a crucial role in ensuring accurate data entry - and the effective use of Funeral Directors Life software, programs, and sales tools within the funeral industry. This job exists to provide training and solve problems, making funeral directors' work easier and more efficient. By working with supervisors and teammates, the Data Entry / Customer Support Specialist helps improve our products, supporting our mission to offer great service and innovative solutions to our clients.

Essential Duties/Responsibilities:

• Basic understanding of funeral home General Price Lists
• Ability to efficiently and accurately input data.
• Answering troubleshooting calls for several different applications, programs, and sales tools.
• Performing Quality Assurance (QA) duties including submitting highly detailed tickets.
• Actively participating in collaboration efforts.
• Be the point of contact for our sales team and funeral home representatives using more in-depth knowledge to receive requests and facilitate a response.
• Use good judgement to seek counsel or elevated requests, as necessary.
• Establish and maintain positive working relationships.
• Knowledgeable of FDL product information to provide accurate information to the customer.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Document all interaction in client and customer GIAS files using policy, funeral home, or agent notes.
• Communicate professionally via email or phone when contacting funeral homes, policy holders, agents, and managers.
• Exercise sound judgement by using available resources and critical thinking skills to offer options to customers when necessary.
• Communicate with leadership when customer requests or tasks exceed the level of training or knowledge to offer an educated response.

Required Skills/Abilities:

• Gather information to facilitate a reasonable outcome.
• Thrive in fast paced work environment.
• Work independently according to company policy and regulatory statutes.
• Accurate data entry
• MS Office 365- intermediate Excel skills
• Effective problem resolution and critical thinking skills
• Effective time management.
• Excellent customer service skills.
• Excellent written and verbal communication skills
• Maintain a high level of accuracy.

Education and Experience:

• High School diploma or equivalent.

About Funeral Directors Life

Funeral Directors Life,a subsidiary of Directors Investment Group (DIG),offers an award-winning workplace that is truly one-of-a-kind.

Funeral Directors Life is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With Funeral Directors Life’s preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.

DIG has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly.

Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."

So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

An Equal Opportunity Employer