Roving Operations Support & Customer Service Specialist

funeraldirectorslifeinsurancecompany

Abilene (TX)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Employer-paid health coverage

401(k) matching

Life insurance

On-site clinic

Fitness center

Job summary

Funeral Directors Life is seeking a Customer Service (Operations Support) Specialist based in Abilene, TX. The role covers roving responsibilities within the Operations Division, handling high-volume transactions, new business processing, claims handling, and liaison with insurance companies.

Ideal candidates will be quick learners, adaptable, and excel at communicating with diverse personalities. Strong PC skills, reliability and compassionate service are essential for delivering top-tier

Qualifications

Ability to gather accurate information.
Effective problem resolution and critical thinking skills.
Excellent written and verbal communication skills.
Ability to use a personal computer and work within a Windows based environment including MS Office/ Company Specific Software.
Strong organizational skills.
Dependability, integrity and compassion are a must.

Responsibilities

Maintain customer profiles
Establish and maintain a positive working relationships to promote a quality service image
Organize and work with detailed records
Handle inbound phone calls & email correspondence from customers, employers, insurance companies, employing agencies & record details of these interactions.
Provide the highest level of customer service to all incoming inquiries or refer inquiries to appropriate management levels