Claims Operations Support Specialist

funeraldirectorslifeinsurancecompany; Abilene (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), seeks a Customer Service (Operations Support) Specialist for the CLAIMCHECK division in Abilene, TX. The role focuses on reviewing documents, entering new claims, verifying policy status, and compiling claim packets for insurers.

Ideal candidates will manage time effectively, communicate clearly with customers, and collaborate with a tight-knit team to meet department goals while delivering exceptional service to funeral

Qualifications

• High school diploma or equivalent.
• Ability to handle stress and manage deadlines.
• Dedication to customer services.
• Dependability, integrity & compassion.
• Display a positive attitude.
• Strong phone and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Excellent data entry and typing skills.
• Ability to set priorities and manage time effectively.
• Effective problem solving and critical thinking skills.
• Commitment to company values.
• Proficient in a Windows based environment, ability to learn company-based software.

Responsibilities

• Communicate and reinforce the mission and vision for DIG and its subsidiaries.
• Exemplify DIG core values of love, growth, and community.
• Maintain relationships with customers.
• Outbound calling to verify insurance policy information.
• Handle inbound phone calls and email correspondence and record details of these interactions.
• Review and enter data into software for life insurance claims.
• Submit claim packets.
• Utilize provided resources to ensure processes are completed accurately.

Skills

Phone communication

Detail oriented

Organization

Timeliness

Customer service

Education

High school diploma or equivalent

Tools

Windows based environment

Company software

Job description

Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), seeks a Customer Service (Operations Support) Specialist for the CLAIMCHECK division in Abilene, TX. The role focuses on reviewing documents, entering new claims, verifying policy status, and compiling claim packets for insurers.

Ideal candidates will manage time effectively, communicate clearly with customers, and collaborate with a tight-knit team to meet department goals while delivering exceptional service to funeral