Sales Manager (Funeral) - ABILENE, TX

Directors Investment Group; Abilene (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Base salary + overrides

Health benefits

401(k)

Training and development

Annual incentive trip

Job summary

Legacy Funeral Group in Abilene, TX seeks a Funeral Home and Cemetery Sales Manager to lead a sales team, increase market share and coordinate community outreach. The role emphasizes family service excellence, adherence to guidelines, and strategic budgeting with executive collaboration.

The position offers base compensation with overrides, health benefits, a 401(k) and ongoing training, plus an annual incentive trip, in a market focused on compassionate, professional death care services.

Qualifications

• 2-3 years funeral sales management experience preferred.
• A Texas Life insurance license preferred.
• 1-3 years experience as a Family Service Professional or Advanced Planning Professional preferred.
• History of community, civic, volunteer or sectarian work within the market.
• Knowledge of computers and some software.

Responsibilities

• Coach Family Service Professionals/Advanced Planning Professionals as primary reference for customer service, sales skills and guidelines.
• Schedule, lead distribution, and manage a sales team without needing to sell directly.
• Generate leads through community engagement and partnerships; coordinate group seminars.
• Assist in developing annual location pre-need sales budget and meet targets.
• Ensure 24-hour response to customer complaints and teach teams to convert issues into opportunities.
• Review and ensure contracts follow sales guidelines.

Skills

Funeral sales management

Life insurance license

Family service/advanced planning

Community involvement

Computer knowledge

Communication skills

Cross-department collaboration

Mentoring sales staff

Tools

General software knowledge

Job description

PLEASE NOTE: This position is to be employed by our partners in ABILENE, TX. For more information about them, visit https://www.legacyfuneralgroup.com/careers

Are you constantly looking for ways to create value for others? Do you dream of developing meaningful partnerships with organizations in your community? Are you a knowledgeable, trusted business advisor? If so, we would like to visit with you!

We seek a highly-qualified, motivated Funeral Home and Cemetery Sales Manager in ABILENE, TX. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). This person is the primary reference for the Family Service Professionals and /or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs.

As the SALES MANAGER, you will be positioned for a successful career in the funeral industry. Here's how:

• Generous compensation including base salary, and overrides
• Health benefits, 401(k)
• Continuous training and development by supportive sales management teams
• Annual incentive trip

DUTIES and RESPONSIBILITIES

• Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation etc.
• Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service
• Generate sales leads through professionally serving at-need families, networking and interacting in the community; Partner with other businesses, arrange and co-coordinate group seminars
• Assists the VP in developing the annual location pre-need sales budget and for ensuring that the location pre-need sales budget is met
• Accountable for 24-hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to make those complaints an opportunity for both the family and the company
• Establishment and review of activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals
• Hiring, discipline, termination, training, advancement and placement of Family Service Professionals and/or Advanced Planning Professionals
• Responsible for management of assigned Advanced Planning Professionals and/or Family Service Professionals, including management of attendance, absenteeism, leave, pay issues and performance
• Communicate progress of team to the General Manager and Cemetery VP
• Jointly work with all personnel to ensure customer satisfaction
• Ensure compliance of sales practices with federal, state and local regulations (i.e. "No Call" Legislation)
• Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to make certain they follow sales guidelines
• Lead change initiatives which support seamless service
• Act as a resource person for estate planning with the intent to increase market share and new heritage
• Mentor sales professionals in leading by example. Job shadow to monitor performance and coach

REQUIREMENTS

• 2-3 years FUNERAL sales management experience PREFERRED
• A valid TEXAS Life insurance license PREFERRED
• 1-3 years experience as a Family Service Professional or Advanced Planning Professional PREFERRED
• A history of community, civic, volunteer or sectarian work within the market
• Knowledge of computers and some software
• Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner;
• Collaborate easily with co-workers, keep shared information up to date, and work well independently and on projects; and
• Works with other departments as needed.
• Comes up with new ways to look at problems and processes in their work Achieve Results
• Shares viewpoints and information openly and listens attentively to others' ideas and suggestions
• Communicates in a timely and effective manner with manager
• Proactively contributes to group objectives; volunteers to help others as needed
• Ability to interface well with personnel at all levels

An Equal Opportunity Employer