Data Entry & Customer Support Specialist

Emergency 24; Des Plaines (IL); On-site; USD 41,600 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Incentive Programs

401K Retirement

Job summary

Emergency24 is seeking a Data Management Specialist to maintain accurate customer account information and support both internal teams and external clients. You will enter and update subscriber data, assist with account setup, and provide customer support related to account management systems.

This role requires strong attention to detail, ability to navigate complex systems, and a commitment to delivering high-quality service.

Qualifications

• High school diploma or equivalent required.
• Proficiency in Microsoft Office (Excel, Word).
• Ability to maintain confidentiality when handling sensitive information.
• Reliable commute to Des Plaines, IL.

Responsibilities

• Enter new subscriber data and update existing records accurately.
• Maintain and verify account information for accuracy and completeness.
• Navigate internal systems to manage customer account data.
• Provide support to customers via phone and email.
• Assist with account setup and portal navigation.
• Troubleshoot account or access-related issues.
• Answer questions related to processes, procedures, and services.
• Meet daily productivity and accuracy expectations.

Skills

Attention to detail

Communication skills

Organized

Follow processes

Troubleshooting

Team player

Adaptable

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Job description

Emergency24 is seeking a Data Management Specialist to maintain accurate customer account information and support both internal teams and external clients. You will enter and update subscriber data, assist with account setup, and provide customer support related to account management systems.

This role requires strong attention to detail, ability to navigate complex systems, and a commitment to delivering high-quality service.