Data Steward & Customer Support Specialist

Emergency 24 Inc; Des Plaines (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401K retirement plan

Paid training

Job summary

Emergency24 Inc is seeking a Data Management Specialist for an on-site role in Des Plaines, IL. You will enter and update subscriber data, help with account setup, and assist customers using our account management systems.

The role requires meticulous data entry, strong communication, and the ability to work both independently and with a team in a fast-paced environment. Comprehensive training and career growth opportunities are provided.

Qualifications

• High school diploma or equivalent required.
• Proficiency in Microsoft Office and Excel.
• Strong data entry accuracy and attention to detail.
• Excellent communication and customer service skills.
• Ability to follow processes and maintain confidentiality.

Responsibilities

• Accurately enter new subscriber data and update records.
• Assist with account setup and portal navigation.
• Provide customer support via phone and email.
• Troubleshoot account/access issues and answer process questions.
• Escalate complex issues and coordinate with internal teams.

Skills

Data Entry

Attention to detail

Customer service

Microsoft Office

Communication

Organization

Education

High school diploma or equivalent

Tools

Microsoft Excel

Account management systems

Job description

Emergency24 Inc is seeking a Data Management Specialist for an on-site role in Des Plaines, IL. You will enter and update subscriber data, help with account setup, and assist customers using our account management systems.

The role requires meticulous data entry, strong communication, and the ability to work both independently and with a team in a fast-paced environment. Comprehensive training and career growth opportunities are provided.