Data Entry & Customer Service Specialist

Verra Mobility Corporation; Mesa (AZ); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Verra Mobility Corporation in Mesa, AZ is seeking a detail-oriented Data Entry Associate to process high volumes of requests, maintain accuracy, and support internal teams. The role emphasizes speed (40 wpm) and strong MS Office skills, with the ability to work from office or home.

You will uphold SLAs, document work, and escalate issues when needed, while communicating clearly in English. Candidates should have a High School diploma and at least one year of data entry experience; bilingual

Qualifications

• High School Diploma or Equivalent.
• Advanced MS Office skills (Word, Outlook, SharePoint, Excel).
• Data entry at 40 wpm.
• Strong verbal and written communication.
• 1+ years of data entry experience.
• Ability to work independently and escalate issues when needed.
• Make sound decisions and accept feedback.
• Professional behavior with other groups.
• English communication required; bilingual in English/Spanish a plus.
• Able to work in office or at home.
• Drug test, background check and fingerprint required.
• Capable of long periods of sitting or standing.
• Capable of reviewing data/images on screen for 8 hours.

Responsibilities

• Evaluate and process high volumes of customer and citizen requests per rules.
• Develop understanding of customer-specific rules to ensure timely processing.
• Ensure work complies with requirements and standards.
• Review for accuracy and resolve missing/incorrect information.
• Identify and escalate complex requests or SLA risks.
• Provide exceptional customer service to citizens and clients.
• Process requests from internal teams as required.
• Meet or exceed SLAs and quality standards.
• Maintain documentation and records of work and correspondence.

Skills

Data entry

Communication

Microsoft Office

Typing speed

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Verra Mobility Corporation in Mesa, AZ is seeking a detail-oriented Data Entry Associate to process high volumes of requests, maintain accuracy, and support internal teams. The role emphasizes speed (40 wpm) and strong MS Office skills, with the ability to work from office or home.

You will uphold SLAs, document work, and escalate issues when needed, while communicating clearly in English. Candidates should have a High School diploma and at least one year of data entry experience; bilingual