Data Entry Clerk III-26-08562

Ampcus Inc; Jackson (MS); On-site; USD 30,000 - 45,000; Full time

Job summary

Ampcus Inc. is seeking a Data Entry Clerk III in Jackson, MS. The role involves answering inbound customer calls, making outbound calls to follow up on requests, and documenting all interactions accurately.

The ideal candidate should have strong verbal communication skills, problem-solving abilities, and attention to detail. This position offers a full-time work environment with expectations to meet daily call targets.

Qualifications

• Strong verbal communication and active listening skills.
• Excellent problem‑solving and multitasking skills.
• Prior customer service or call center experience preferred.

Responsibilities

• Answer inbound customer calls to provide support and resolve issues.
• Make outbound calls to follow up on customer requests.
• Document all interactions clearly and accurately.

Skills

Strong verbal communication

Active listening skills

Problem‑solving skills

Multitasking skills

Proficiency with call center software

Attention to detail

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Data Entry Clerk III Job Location: Jackson, MS.

Duration: 12‑12 month(s).

Description

• Answer inbound customer calls to provide support, resolve issues, and respond to inquiries.
• Make outbound calls to follow up on customer requests, provide updates, and conduct service outreach.
• Identify customer needs and provide appropriate solutions.
• Document all interactions clearly and accurately in the customer management system.
• Meet or exceed performance metrics including call quality, call volume, response time, and customer satisfaction.
• Collaborate with internal departments to resolve customer concerns efficiently.
• Adhere to all compliance, privacy, and security standards.

Skills & Qualifications

• Strong verbal communication and active listening skills.
• Ability to remain calm and professional under pressure.
• Excellent problem‑solving and multitasking skills.
• Proficiency with call center software and CCS systems.
• High attention to detail and accuracy in documentation.
• Prior customer service or call center experience preferred but not required.

Work Environment

Fast‑paced environment with frequent customer interaction.

Role may require meeting daily or weekly call targets and performance metrics.

Additional Job Details

Location: Onsite 6540 Watkins Dr, Jackson, MS 39213.

Hours: 40 Full Time.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.