Data Entry Clerk: Help Desk & Ticketing Pro

Thrivas Staffing Agency; Orlando (FL); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Long-term disability

Incentives

Job summary

Thrivas Staffing Agency is hiring a data entry clerk for a full-time, permanent role. Benefits begin after a 90-day probationary period and include medical, dental, vision, 401k, paid time off, long-term disability, and other incentives.

No prior experience required, but the ideal candidate will have IT Help Desk ticket experience or online customer service in a technology company or busy online retailer. You will receive requests, open tickets in the ticketing system, track progress, and email

Qualifications

• No prior experience required.
• Ideal candidate will have IT Help Desk ticket experience or online customer service experience for a technology company or busy online retailer.

Responsibilities

• Receive requests for technical assistance from customers.
• Open requests and submit into the company's ticketing system for Help Desk review.
• Review each ticket to determine outcomes and next steps.
• Email responses to customers to provide updates and ensure excellent service.
• Stay organized and focused on closing each ticket promptly.

Skills

Typing speed

Attention to detail

Customer service

Tools

Ticketing system

Job description

Thrivas Staffing Agency is hiring a data entry clerk for a full-time, permanent role. Benefits begin after a 90-day probationary period and include medical, dental, vision, 401k, paid time off, long-term disability, and other incentives.

No prior experience required, but the ideal candidate will have IT Help Desk ticket experience or online customer service in a technology company or busy online retailer. You will receive requests, open tickets in the ticketing system, track progress, and email