Data Entry Clerk

Cybba; Oregon (WI); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A tech-forward company in the United States is seeking a skilled help desk manager to oversee our IT team and support employees both on-premises and remotely. You will be responsible for troubleshooting technical issues, managing asset inventory, and leading help desk operations. The ideal candidate should have strong organizational skills and excellent communication abilities. This role is a fantastic opportunity for those passionate about improving operational efficiency and leading a dedicated team.

Qualifications

• Experience leading a help desk environment for at least 1 month.
• Skills in troubleshooting a wide range of technical issues.
• Excellent written and verbal communication abilities.

Responsibilities

• Run the help desk and manage staff supervision.
• Receive and respond to IT queries in a timely manner.
• Manage asset inventory and document incidents.

Skills

Troubleshooting technical problems

Organizational skills

Written and verbal communication

Education

High School or College degree

Job description

If you're a skilled help desk manager who can lead our IT team and provide support to internal customers aka our employees, both on-premises and off it. You will be responsible for answering inquiries, troubleshooting hardware and software issues, and documenting said issues. Your projects will be yours to run as long as they fit into the company's objectives and brand guidelines. If this sounds like your cup of tea, apply now and tell us why.

Responsibilities

• Run the help desk, including staff supervision, asset supply and deployment and vendor management
• Receive and respond to IT queries in a timely manner
• Manage asset inventory
• Assist employees as when required, with technical issues; document incidents for future reference
• Collaborate with internal partners to implement new technologies to improve operational efficiency
• Prepare periodic reports for management with recommendations and trends

Requirements

• Experience in the industry is not relevant
• High School or College degree preferred
• Demonstrable skills troubleshooting a wide range of technical problems
• Strong organizational skills with eye for detail
• Maybe 1+ month spent leading others in a help desk environment
• Excellent written and verbal communication skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.