Data Entry Associate

ProAct, Inc; Town of Gouverneur (NY); On-site; USD 21,352 - 22,537; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a Pharmacy Support/Data Entry role responsible for entering medication orders and supporting billing and shipping for patient orders.

You will answer calls, direct them to appropriate staff, and help resolve payment-related issues while maintaining accuracy and adherence to procedures. The position requires a High School Diploma or GED, with pharmacy technician certification preferred.

Qualifications

• Broad knowledge of medications, physician orders, and pharmacy systems.
• Strong communication skills.
• Outstanding customer service skills.
• Excellent organization skills.
• Ability to multitask and prioritize.
• Excellent computer and keyboarding skills.

Responsibilities

• Enter medication orders accurately and efficiently.
• Determine billing and shipping methods for patient orders.
• Provide customer service coverage for incoming calls and direct calls to staff as needed.
• Resolve customer service issues to ensure member satisfaction.
• Assist members with payment-related issues on accounts/orders.
• Maintain production levels as directed by supervisor.
• Assist in orienting and training new employees.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Medication knowledge

Communication skills

Customer service

Organization

Multitasking

Computer skills

Education

High school diploma or GED

Pharmacy technician certification

Job description

Overview

Scope of Responsibilities: Works under direct supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary: Responsible for all aspects related to entering of medication orders.

Responsibilities

Job Duties:

• Responsible for accurate data entry of incoming prescriptions


• Responsible for accurate selecting billing and shipping methods for incoming patient orders


• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed


• Provides resolution to customer service issues to ensure member satisfaction


• Work with members to provide resolution to payment related issues on accounts/orders


• Maintain and keep reasonable production as determined by supervisor


• May assist in orienting and training new employees


• Responsible for completing all mandatory and regulatory training programs


• Perform other duties as assigned

Qualifications

Attendance Requirements:

• Must be available, and on-time for scheduled work shifts.


• Must be able to work nights and weekends as required.

Educational Requirements:

• Minimum: High School Diploma or GED


• Preferred: Pharmacy technician or related certification

Experience:

• Experience in a customer service related field

Job Skill Requirements:

• Broad knowledge of medications, physician orders, and pharmacy systems


• Strong communication skills


• Outstanding customer service skills


• Excellent organization skills


• Ability to multitask and prioritize


• Excellent computer and keyboarding skills


• Successful completion of a pre-employment and/or random drug screening test

Compensation:

$15.50 - $16.36 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.