Workflow Processing Specialist

Noble Health Services; City of Syracuse (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Noble Health Services is seeking a qualified Pharmacy Technician to handle medication orders, data entry, and workflow management in a fast-paced setting. You will support call center operations, process prescriptions and refills, and ensure accuracy for billing and shipping on patient orders.

Candidates should have a High School Diploma or GED, pharmacy technician certification preferred, and experience in customer service.

Qualifications

• Must have high school diploma or GED.
• Preference for pharmacy technician certification.

Responsibilities

• Daily preparation of call center workflow.
• Accurate data entry of incoming prescriptions and refills.
• Maintain prescription refill requests.
• Manage Foundation Assistance.
• Backup for inbound/outbound calls as required.
• Select billing/shipping methods for patient orders.
• Provide clinical services in TherigySTM.
• Resolve customer service issues to ensure satisfaction.
• Assist members with payment-related issues on accounts/orders.
• Maintain production as directed by supervisor.
• May assist in orienting/training new employees.
• Complete mandatory and regulatory training.

Skills

Pharmacy knowledge

Data entry

Customer service

Multitasking

Communication

Organization

Keyboarding

Education

High School Diploma or GED

Pharmacy technician certification

Tools

TherigySTM

Pharmacy systems

Job description

Overview

Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary: Responsible for all aspects related to entering of medication orders and workflow management.

Responsibilities

Job Duties:

• Responsible for daily preparation of call center workflow
• Responsible for accurate data entry of incoming prescriptions and refills
• Responsible for maintaining prescription refill requests
• Responsible for Foundation Assistance management
• Responsible as a backup for inbound/outbound calls as required
• Responsible for accurately selecting billing and shipping methods for incoming patient orders
• Provide clinical services in TherigySTM
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Attendance Requirements:

• Must be available, and on-time for scheduled work shifts.
• Must be able to work nights as required.

Educational Requirements:

• Minimum: High School Diploma or GED
• Preferred: Pharmacy technician or related certification

Experience:

• Past experience in a customer service related field
• 6-12 months experience as a pharmacy technician

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Job Skill Requirements:

• Broad knowledge of medications, physician orders, and pharmacy systems
• Strong communication skills
• Outstanding customer service skills
• Excellent organization skills
• Ability to multitask and prioritize
• Excellent computer and keyboarding skills

Compensation:

$18.00-21.00 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.