Data Entry Associate

ProAct - PBM; Town of Gouverneur (NY); On-site; USD 2,135,000 - 2,254,000; Full time

Benefits offered by this job

Employee discount

Job summary

KPH Healthcare Services, Inc. is seeking a Pharmacy Support Technician to handle the entry of medication orders with accuracy and efficiency. The role supports billing and shipping selections and serves as a frontline resource for member inquiries.

Responsibilities include assisting with training, maintaining production standards, and completing regulatory training. Strong communication and computer skills are essential for success in this role.

Qualifications

• Broad knowledge of medications, physician orders, and pharmacy systems.
• Strong communication skills.
• Outstanding customer service skills.
• Excellent organization skills.
• Ability to multitask and prioritize.
• Excellent computer and keyboarding skills.
• Pre-employment and/or random drug screening completed.

Responsibilities

• Responsible for accurate data entry of incoming prescriptions
• Responsible for accurate selecting billing and shipping methods for incoming patient orders
• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Skills

Medications knowledge

Communication skills

Customer service

Organization

Multitasking

Typing/keyboard skills

Education

High School Diploma or GED

Pharmacy technician certification (preferred)

Job description

Scope of Responsibilities

Works under direct supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary

Responsible for all aspects related to entering of medication orders.

Job Duties

• Responsible for accurate data entry of incoming prescriptions
• Responsible for accurate selecting billing and shipping methods for incoming patient orders
• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Attendance Requirements

• Must be available, and on-time for scheduled work shifts.
• Must be able to work nights and weekends as required.

Educational Requirements

• Minimum: High School Diploma or GED
• Preferred: Pharmacy technician or related certification

Experience

• Experience in a customer service related field

Job Skill Requirements

• Broad knowledge of medications, physician orders, and pharmacy systems
• Strong communication skills
• Outstanding customer service skills
• Excellent organization skills
• Ability to multitask and prioritize
• Excellent computer and keyboarding skills
• Successful completion of a pre-employment and/or random drug screening test

Compensation

$15.50 - $16.36 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.