Data-Driven Total Rewards Specialist

Pendo.io Japan; Raleigh (NC); On-site; USD 102,000 - 143,000; Full time

Job summary

Pendo's Total Rewards team ensures accurate benefits and leave programs, plus reliable vendor data and payroll alignment. The Analyst role partners with Payroll, Finance, and vendors to keep enrollment and eligibility clean, delivering fast responses and precise deductions.

At P3 level, the role works independently within scope, turning audit findings into process improvements and supporting employees with confidential information securely.

Qualifications

• 5+ years in benefits, leave, HR operations, or total rewards with tangible outcomes.
• Owned end-to-end processes with independent work and milestone reviews.
• Working knowledge of health, dental, vision, FSA/HSA, 401(k), COBRA.
• Strong data attention: auditing eligibility files and reconciling invoices.
• You make sound calls with incomplete information and escalate when needed.
• Clear written and verbal communication while handling confidential data.

Responsibilities

• Benefits operations: manage life event changes and enrollments in vendor/payroll systems.
• Leave administration: track intake through return and update Payroll.
• Data quality: audit benefits and compensation data and fix recurring issues.
• Compliance and reporting: fulfill 5500 filings and related tests.
• Support inquiries: triage tickets through Kinfolk and improve guides.
• Vendor and invoice management: review invoices and support processing.
• Documentation: maintain guides in Confluence and Google Drive.
• AI-assisted execution: apply AI to drafting and reporting processes.

Skills

Benefits administration

Leave administration

HR operations

Total rewards

Data accuracy

Communication

Confidential data handling

Tools

Workday

Job description

Pendo's Total Rewards team ensures accurate benefits and leave programs, plus reliable vendor data and payroll alignment. The Analyst role partners with Payroll, Finance, and vendors to keep enrollment and eligibility clean, delivering fast responses and precise deductions.

At P3 level, the role works independently within scope, turning audit findings into process improvements and supporting employees with confidential information securely.