Data-Driven Technical Records Specialist

VIVA USA Inc; Boise (ID); On-site; USD 28,000 - 39,000; Part time

Job summary

VIVA USA Inc. in Boise, ID seeks a Technical Records Specialist 2 to manage data collection, maintain specialized software, and provide timely customer service for families seeking assistance or resources.

You will support health program data, provider troubleshooting, and program evaluation. The ideal candidate is collaborative, detail-oriented, and experienced with data management software, with the ability to interpret and apply complex policies and laws while contributing to quality

Qualifications

• Must have excellent communication and customer service skills.
• Experience analyzing information and researching sources to resolve problems.
• Strong attention to detail and accuracy.
• Experience entering and retrieving data using a computerized record system.
• Experience composing and proofreading business correspondence.
• Experience using Microsoft Excel, Word, Teams, and Outlook.
• Monitoring record systems to identify and correct errors.
• Ability to interpret, explain, and apply laws, regulations, and policies.

Responsibilities

• Maintain specialized software used for program data collection, evaluation, and reporting.
• Provide customer service and technical assistance to external customers.
• Determine and explain compliance with laws, rules, regulations, policies, and take appropriate action.
• Extract data for analysis, data visualization, or reports.
• Conduct data quality and improvement assessments and implement changes.
• Troubleshoot software or process problems and develop solutions.
• Assists with other tasks, projects, and priorities as assigned.

Skills

Data management software

Microsoft Excel

Microsoft Word

Microsoft Teams

Microsoft Outlook

Communication skills

Customer service

Data analysis

Attention to detail

Autonomous work

Tools

Specialized software

Job description

VIVA USA Inc. in Boise, ID seeks a Technical Records Specialist 2 to manage data collection, maintain specialized software, and provide timely customer service for families seeking assistance or resources.

You will support health program data, provider troubleshooting, and program evaluation. The ideal candidate is collaborative, detail-oriented, and experienced with data management software, with the ability to interpret and apply complex policies and laws while contributing to quality