Remote NNDR Valuation Specialist

Business Smart Solutions; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Work from home

Job summary

Liberata in the UK is seeking a Valuation Technical Specialist / Revenues Technician to join our virtual NNDR shared service centre. The role combines valuations, recovery and housekeeping work, reviewing high-value business rates accounts and handling complex financial queries from ratepayers, agents and solicitors.

You will work from home, manage a network of staff across systems such as Northgate, Academy, Information@Work and Civica, and ensure accurate NNDR accounts while delivering

Qualifications

• Sound understanding of business rates legislation and practise.
• Experience of undertaking valuation duties.
• Experience of using Academy/Northgate/Information@Work & Civica systems desirable.
• Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths.
• Evidence of delivering a first class service to a diverse range of customers from initial point of contact.
• Experience of gathering, organising and managing information.
• Being responsive, customer-focused and committed to customer care.
• Experience in working in a busy office environment.
• Demonstrate a flexible approach to working patterns to meet business peaks and troughs.

Responsibilities

• Undertake all aspects of valuation work, including schedules, billing authority reports and reconciliations.
• Undertake debt chasing and oversee recovery processes.
• Manage various housekeeping reports and exercises for NNDR
• Supportn mentor colleagues with their development
• Quality monitoring and training
• Update documentation from a variety of sources to ensure NNDR accounts are accurate
• Timely action of client requests
• Complaints and FOI requests
• To support operational service delivery to clients
• Comply with corporate HR and Health & Safety policies and procedures.

Skills

Business rates knowledge

Valuation duties

NNDR systems

GCSE English & Maths

Customer service

Info management

Customer focus

Office environment

Flexible schedule

Education

GCSE level or equivalent

Tools

Academy

Northgate

Information@Work

Civica

Job description

Liberata in the UK is seeking a Valuation Technical Specialist / Revenues Technician to join our virtual NNDR shared service centre. The role combines valuations, recovery and housekeeping work, reviewing high-value business rates accounts and handling complex financial queries from ratepayers, agents and solicitors.

You will work from home, manage a network of staff across systems such as Northgate, Academy, Information@Work and Civica, and ensure accurate NNDR accounts while delivering