Data-Driven SaaS Account Manager for Growth & Renewals

BCIndia; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Learning & development

Travel to London HQ

PTO + holidays

Birthday off

401k

Snacks in office

Job summary

Fospha is scaling its Customer team in Austin and seeking a Junior Account Manager to ensure customers see measurable value from our marketing measurement platform. You will manage a portfolio of mid-size customers, driving retention, adoption, and commercial readiness while shaping the next generation of customer success.

You will renewals, collaborate on high-impact accounts, translate data into ROI stories, and surface customer feedback to improve our platform and delivery.

Qualifications

• 2-4 years in Sales, Account Management, or client-facing SaaS roles.
• Experience in D2C marketing, analytics, or eCommerce is preferred.
• Must be a strong relationship builder who drives tangible results.
• Comfortable with dashboards, trends, and translating data into insights.
• Able to communicate across emails, video, and live meetings.

Responsibilities

• Own relationships across a portfolio of mid-size customers to drive retention and adoption.
• Collaborate with Head of Customer Accounts on high-impact accounts to secure long-term partnerships.
• Turn data into impact stories showing ROI and performance to diverse stakeholders.
• Identify signals of growth or risk and flag adoption challenges or expansion opportunities.
• Contribute to proactive strategic account plans and customer-driven roadmap discussions.

Skills

Relationship building

Data interpretation

Clear communication

Organized / proactive

Commercial mindset

Curiosity / analytics

Job description

Fospha is scaling its Customer team in Austin and seeking a Junior Account Manager to ensure customers see measurable value from our marketing measurement platform. You will manage a portfolio of mid-size customers, driving retention, adoption, and commercial readiness while shaping the next generation of customer success.

You will renewals, collaborate on high-impact accounts, translate data into ROI stories, and surface customer feedback to improve our platform and delivery.