Associate Account Manager - Austin, TX

BCIndia; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Learning & development

Travel to London HQ

PTO + holidays

Birthday off

401k

Snacks in office

Job summary

Fospha is scaling its Customer team in Austin and seeking a Junior Account Manager to ensure customers see measurable value from our marketing measurement platform. You will manage a portfolio of mid-size customers, driving retention, adoption, and commercial readiness while shaping the next generation of customer success.

You will renewals, collaborate on high-impact accounts, translate data into ROI stories, and surface customer feedback to improve our platform and delivery.

Qualifications

• 2-4 years in Sales, Account Management, or client-facing SaaS roles.
• Experience in D2C marketing, analytics, or eCommerce is preferred.
• Must be a strong relationship builder who drives tangible results.
• Comfortable with dashboards, trends, and translating data into insights.
• Able to communicate across emails, video, and live meetings.

Responsibilities

• Own relationships across a portfolio of mid-size customers to drive retention and adoption.
• Collaborate with Head of Customer Accounts on high-impact accounts to secure long-term partnerships.
• Turn data into impact stories showing ROI and performance to diverse stakeholders.
• Identify signals of growth or risk and flag adoption challenges or expansion opportunities.
• Contribute to proactive strategic account plans and customer-driven roadmap discussions.

Skills

Relationship building

Data interpretation

Clear communication

Organized / proactive

Commercial mindset

Curiosity / analytics

Job description

Fosphais dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter.

Trusted by leading brands across three continents, including Callaway Golf, TravelPro and Laura Geller, Fospha manages $4 billion in annual ad spend.

We're scaling fast across London, Mumbai, and Austin - and we're now looking for Talent to join us across our Account Management Teams.

The Role

As a Junior Account Manager you will play a critical role in ensuring Fospha's customers see measurable value and business impact from our marketing measurement platform. Working within our Customer team, you'll directly own relationships across a portfolio of mid-size customers, driving retention, adoption, and commercial readiness while helping shape the next generation of customer success at Fospha.

You Will

• Drive renewals across your portfolio by understanding client objectives, monitoring account health, and ensuring value is demonstrated ahead of each renewal cycle.
• Collaborate closely with the Head of Customer Accounts on your higher impact accounts, building the commercial skillset to secure long term and successful partnerships with Fospha customers
• Turn data into impact stories. Helping different customer personas see how Fospha drives efficiency, growth, and smarter marketing decisions, through clear ROI and performance storytelling tailored to what they care about, from the CFO to the Marketing team to in house Data teams.
• Identify signals of growth or risk early, working with the day to day customer teams to flag adoption challenges or expansion opportunities, and contribute to the proactive building of a tailored learning agenda with each of our customers.
• Contribute to proactive strategic account plans, helping shape the roadmap for your accounts, ensuring every action ties back to measurable outcomes and maps out your stakeholder and activation plan across the account to get ahead of renewal conversations
• Represent the voice of the customer internally, surfacing product feedback, feature requests, and insight that helps Fospha continuously improve our platform and delivery.

What are we looking for?

• 2-4 years of experience in Sales, Account Management, or client-facing SaaS roles, ideally within D2C marketing, analytics, or eCommerce.
• Strong relationship builder who enjoys helping customers achieve tangible results.
• Comfortable with data, you can interpret dashboards, spot trends, and articulate the "so what" for the customer.
• Confident communicator across email, video, and live meetings; able to build trust quickly with multiple stakeholders.
• Organized and proactive. You take ownership of follow-ups, get creative with planning, and ensuring nothing slips through the cracks.
• Eager to drive the commercial side of SaaS, renewals, upsells, and business case storytelling.
• Naturally curious and analytical, with a genuine interest in marketing performance and measurement.
• (Bonus) Experience with eCommerce data, attribution, marketing platforms, marketing measurement or D2C ad platforms is a plus.

What We Offer

• Competitive salary and bonus
• Opportunities for learning and development within the Blenheim Chalcot venture network
• Travel to our London HQ and cross-team
• 14 days PTO and an additional 11 federal public holidays
• Plus your birthday off
• 401k
• Daily office snacks and treats

Our Values & Principles

You will be able to demonstrate examples of our core principles:

• Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard
• Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
• Grow: We are proactive, curious and unafraid of failure
• Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems
• Candour with caring: We deliver candid feedback with kindness and receive it with gratitude

Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard

Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful!