Graduate Technical Account Manager: AI-Driven Onboarding

BCIndia; Austin (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

14 days PTO

11 federal holidays

Birthday off

401k

Snacks

Job summary

Fospha is scaling its Customer Teams and is looking for early-career Talent to join our Centre of Excellence in Austin. You’ll drive onboarding speed and quality, manage post-go-live requests, and learn SQL to query client data.

You’ll also get hands-on with the product, flag risks, and build strong client relationships, while collaborating across functions. We emphasise Gen AI adoption and provide mentorship, cross-functional exposure, and real growth opportunities within a supportive program

Qualifications

• Curious, proactive individuals who are keen to learn and grow.
• Excellent verbal and written communication skills.
• Strong relationship-building ability, both internally and externally.
• Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!
• Organized and able to manage multiple priorities simultaneously.
• Passionate about customer success and solving problems for customers.
• Interest in emerging technologies and excited by the potential and opportunity AI brings.

Responsibilities

• Drive onboarding speed and quality—ensure clients get value fast and correctly.
• Manage post-go-live implementation requests for enterprise and growth clients, configuring changes to live systems.
• Query our database—learn SQL to query Client’s data and solve problems.
• Get hands‑on with the product—assess, configure, and troubleshoot client account setups.
• Spot risk early—flag anything that could threaten adoption or renewal.
• Build real relationships—participate in client calls and communicate clearly.
• Work cross-functionally—partner with Account Management, Partnerships, Marketing Science and Product.
• Use AI to work smarter—experiment with Gen AI tools to improve efficiency.

Skills

Curiosity

Communication

Relationship building

Analytical mindset

Excel

Tools

Excel

Job description

Fospha is scaling its Customer Teams and is looking for early-career Talent to join our Centre of Excellence in Austin. You’ll drive onboarding speed and quality, manage post-go-live requests, and learn SQL to query client data.

You’ll also get hands-on with the product, flag risks, and build strong client relationships, while collaborating across functions. We emphasise Gen AI adoption and provide mentorship, cross-functional exposure, and real growth opportunities within a supportive program