Data-Driven Process Optimization Lead

Ally-Financial; Lewisville (TX); On-site; USD 55,000 - 95,000; Full time

Job summary

Ally Financial in Lewisville, TX is seeking a Supervisor, Process Optimization to lead a team focused on process health, customer dispute handling, and continuous improvement using data-driven root-cause analysis.

You will collaborate with operations, technology, risk, and compliance to implement corrective actions, measure impact, and enhance overall business performance while maintaining a strong customer focus.

Qualifications

• Minimum of three (3) years of experience in process improvement or related operational environment.
• Two (2) years of people leadership experience including coaching and performance management.
• Experience with process monitoring, testing, audits, or control assessments.
• Strong problem-solving, root cause analysis, and decision-making skills.
• Strong communication, presentation, and stakeholder management skills.

Responsibilities

• Lead, coach, and develop a high-performing team for process monitoring and improvement.
• Oversee complaints, disputes, and escalations with data-driven root-cause analysis.
• Identify operational issues and control gaps, implementing corrective actions.
• Partner with operations, technology, compliance, and vendor teams to drive improvements.
• Present findings and outcomes to leadership with measurable results.
• Manage performance, workloads, and accountability within the team.

Skills

Problem solving

Root cause analysis

Communication

Stakeholder management

Leadership

Excel

Power BI

SQL

Education

Bachelor's degree in Business, Finance, Economics, Statistics, Mathematics, Computer Science, or related field

Tools

Excel

Power BI

SQL

Job description

Ally Financial in Lewisville, TX is seeking a Supervisor, Process Optimization to lead a team focused on process health, customer dispute handling, and continuous improvement using data-driven root-cause analysis.

You will collaborate with operations, technology, risk, and compliance to implement corrective actions, measure impact, and enhance overall business performance while maintaining a strong customer focus.