Process Optimization Supervisor Lead Continuous Improvement

Ally; Lewisville (TX); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Volunteer time off

401K with match

Tuition reimbursement

Employee stock purchase plan

Health insurance

Life insurance

Disability insurance

Job summary

Ally Financial in Lewisville, TX is seeking a Supervisor, Process Optimization to lead a team that monitors process health, handles customer disputes, and drives continuous improvement.

You will use data, root cause analysis, and cross-functional partnerships to identify issues, implement corrective actions, and measure impact.

This on-site role offers a competitive Total Rewards package with strong benefits and opportunities to grow within a leading financial services company.

Qualifications

• Minimum 3 years in process improvement, business analysis, operational risk, quality assurance, or related operational environment.
• Minimum 2 years of people leadership experience, including coaching and performance management.
• Experience with process monitoring, testing, audits, quality reviews, or control assessments.
• Working knowledge of Excel, Power BI, SQL, or similar analytical and reporting tools.
• Strong problem-solving, root cause analysis, and decision-making skills.
• Strong communication, presentation, and stakeholder management skills.

Responsibilities

• Lead, coach, and develop a high-performing team responsible for process monitoring, complaint and dispute resolution, root cause analysis, and process improvement.
• Establish performance expectations, manage workloads, and drive accountability for team results.
• Manage the team's data analyst and ensure analytical resources are focused on key business priorities.
• Foster a culture of continuous improvement, collaboration, and customer focus.
• Own hiring, performance management, employee development, and succession planning activities.
• Oversee process monitoring, testing, quality reviews, customer complaints, disputes, and escalations to identify operational issues, control gaps, and improvement opportunities.
• Lead root cause investigations to determine underlying drivers of recurring issues and emerging risks.
• Use data, reporting, and trend analysis to prioritize improvement opportunities and support decision-making.
• Develop and implement corrective actions in partnership with business, operations, technology, compliance, and vendor stakeholders.
• Measure and validate the effectiveness of implemented solutions to ensure sustainable results.
• Present findings, recommendations, and improvement outcomes to leadership.
• Partner with internal teams and external partners to resolve issues, implement improvements, and improve overall process performance.
• Influence stakeholders across operations, compliance, risk, technology, customer service, and vendor management functions.
• Ensure compliance with company policies and regulatory requirements.
• Perform other duties as assigned by management.

Skills

People leadership

Process optimization

Root cause analysis

Excel

Power BI

SQL

Communication

Education

Bachelor's degree in Business, Finance, Economics, Statistics, Mathematics, Computer Science, or a related field

Tools

Power BI

SQL

Job description

Ally Financial in Lewisville, TX is seeking a Supervisor, Process Optimization to lead a team that monitors process health, handles customer disputes, and drives continuous improvement.

You will use data, root cause analysis, and cross-functional partnerships to identify issues, implement corrective actions, and measure impact.

This on-site role offers a competitive Total Rewards package with strong benefits and opportunities to grow within a leading financial services company.