Data-Driven Patient Experience Coach

Cooper University Health Care; Camden (NJ); On-site; USD 43,000 - 73,000; Full time

Job summary

Cooper Norcross Health seeks a Service Excellence Coach to identify patient experience needs and support system-wide programs across clinical and non-clinical leadership. The role is based in Camden, NJ, contributing to the hospital system’s mission and patient-centered goals.

You will plan improvement efforts through data analysis and observation, partnering with hospital leaders to ensure patient experiences remain consistent, compassionate, and exceptional across the network.

Qualifications

• 3-5 years experience in a related role.
• High School Diploma required; Associate's Degree preferred.
• CXP Certification preferred; Green Belt Certification or higher preferred.

Responsibilities

• Identify patient experience needs in collaboration with clinical and non-clinical leadership.
• Support system-wide programs and initiatives to ensure a consistent, exceptional patient experience.
• Plan and prioritize improvement efforts using data analysis and direct observation.

Skills

Customer service

Data analysis

Education

High School Diploma

Associate's Degree

Job description

Cooper Norcross Health seeks a Service Excellence Coach to identify patient experience needs and support system-wide programs across clinical and non-clinical leadership. The role is based in Camden, NJ, contributing to the hospital system’s mission and patient-centered goals.

You will plan improvement efforts through data analysis and observation, partnering with hospital leaders to ensure patient experiences remain consistent, compassionate, and exceptional across the network.