Operations Manager: Data-Driven Team Leader

Amazon; Whitsett (NC); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Whitsett, NC is seeking an Operations Manager to lead a combined salaried and hourly team. You will drive safety, quality, attendance, and performance while using data-driven decisions to improve productivity and customer delivery.

You will mentor staff, manage large projects, coordinate with support teams, and adapt to varying shifts and temperatures at delivery stations. This role demands hands-on leadership and a commitment to operational excellence.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Education

Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Job description

Amazon.com Services LLC in Whitsett, NC is seeking an Operations Manager to lead a combined salaried and hourly team. You will drive safety, quality, attendance, and performance while using data-driven decisions to improve productivity and customer delivery.

You will mentor staff, manage large projects, coordinate with support teams, and adapt to varying shifts and temperatures at delivery stations. This role demands hands-on leadership and a commitment to operational excellence.