Data-Driven Marketplace Growth & Ops Lead

Zipline; San Francisco (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

Zipline in San Francisco is seeking an analytical generalist to own initiatives that improve how the marketplace performs and scales. Working closely with the Head of Marketplace, you’ll take business problems from analysis through execution and coordinate cross-functional teams to deliver results.

Your focus covers marketplace operations across all demand sources, pricing, growth, selection strategy, and supply-demand matching.

Qualifications

• 4-6 years of relevant experience in strategy and operations, marketplace operations, business operations, analytics, consulting, or a related field.
• Strong analytical skills and data quality focus.
• Experience in a fast-growing consumer marketplace or related operating role is highly relevant.

Responsibilities

• Own initiatives that improve how Zipline's marketplace performs and scales.
• Take business problems from analysis through execution and coordinate cross-functional teams to deliver results.
• Initial focus on marketplace operations and performance across all Zipline demand sources.
• Own work across pricing, growth, selection strategy, supply-demand matching, and expansion.
• Own marketplace levers that balance growth, available capacity, customer experience, and measure results.
• Establish market performance monitoring with dashboards and health reports for regular reviews.
• Diagnose problems, drive improvements, and implement changes with Commercial, Operations, Marketing, Product, and Finance.
• Improve supply-demand balancing and guide aircraft allocation with Operations.
• Build repeatable ways of working and scalable processes to speed decision-making as the network grows.
• Drive projects independently with defined problems and accountable results.
• Tackle broader marketplace initiatives such as pricing tests, growth plans with Marketing, and site selection impact.

Skills

SQL

Spreadsheets

Data analysis

Cross-functional collaboration

Business judgment

Job description

Zipline in San Francisco is seeking an analytical generalist to own initiatives that improve how the marketplace performs and scales. Working closely with the Head of Marketplace, you’ll take business problems from analysis through execution and coordinate cross-functional teams to deliver results.

Your focus covers marketplace operations across all demand sources, pricing, growth, selection strategy, and supply-demand matching.