Marketplace Strategy & Operations Manager

Zipline; San Francisco (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

Zipline in San Francisco is seeking an analytical generalist to own initiatives that improve how the marketplace performs and scales. Working closely with the Head of Marketplace, you’ll take business problems from analysis through execution and coordinate cross-functional teams to deliver results.

Your focus covers marketplace operations across all demand sources, pricing, growth, selection strategy, and supply-demand matching.

Qualifications

• 4-6 years of relevant experience in strategy and operations, marketplace operations, business operations, analytics, consulting, or a related field.
• Strong analytical skills and data quality focus.
• Experience in a fast-growing consumer marketplace or related operating role is highly relevant.

Responsibilities

• Own initiatives that improve how Zipline's marketplace performs and scales.
• Take business problems from analysis through execution and coordinate cross-functional teams to deliver results.
• Initial focus on marketplace operations and performance across all Zipline demand sources.
• Own work across pricing, growth, selection strategy, supply-demand matching, and expansion.
• Own marketplace levers that balance growth, available capacity, customer experience, and measure results.
• Establish market performance monitoring with dashboards and health reports for regular reviews.
• Diagnose problems, drive improvements, and implement changes with Commercial, Operations, Marketing, Product, and Finance.
• Improve supply-demand balancing and guide aircraft allocation with Operations.
• Build repeatable ways of working and scalable processes to speed decision-making as the network grows.
• Drive projects independently with defined problems and accountable results.
• Tackle broader marketplace initiatives such as pricing tests, growth plans with Marketing, and site selection impact.

Skills

SQL

Spreadsheets

Data analysis

Cross-functional collaboration

Business judgment

Job description

• As Marketplace Strategy & Operations Manager, you'll own initiatives that improve how Zipline's marketplace performs and scales
• Working closely with the Head of Marketplace, you'll take business problems from analysis through execution-understanding what's happening, deciding what to change, and bringing the right teams together to deliver results. This is a founding role for the marketplace team
• We're looking for an analytical generalist with strong business judgment to drive work across teams. You should be equally comfortable diagnosing market performance and working with cross-functional teams to implement changes and deliver results
• Your initial focus will include marketplace operations and performance across all Zipline demand sources
• Your scope will also cover high-impact initiatives across pricing, growth, selection strategy, supply-demand matching, and expansion
• Own marketplace levers that help us scale. Work with product, marketing, and operations to balance growth, available capacity, and customer experience, and measure the results
• Establish market performance monitoring. Build reliable site-level dashboards and foundational marketplace health reports for regular business reviews. Create views across sites, site archetypes, and markets that help teams understand performance and decide where to act
• Diagnose problems and drive improvements. Investigate changes in marketplace performance, identify the underlying drivers, and develop a plan of action. Work with Commercial, Operations, Marketing, Product, and Finance to implement changes and evaluate their impact
• Improve supply-demand balancing. Develop the analyses and decision processes that guide aircraft allocation and match demand with delivery capacity. Partner with Operations to identify constraints, evaluate tradeoffs, and put allocation decisions into practice
• Build repeatable ways of working. Turn recurring analyses and operating decisions into scalable processes that reduce the time from a business question to action. Establish clear metrics, decision criteria, and follow-up so teams can move faster as the network grows
• Drive projects independently. Given a defined business problem, determine the approach, align cross-functional partners, and manage execution with minimal oversight. Take accountability for results and, over time, identify the next problems we should solve
• Take on broader marketplace initiatives. Depending on business priorities and your strengths, own work such as analyzing price data and testing pricing or promotions; building growth plans with Marketing to determine what to activate, scale, or pause; evaluating selection and marketplace density to guide merchant prioritization; or informing expansion and site selection

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, Strong interpersonal judgment and clear communication. You build trust, understand different teams' priorities, and influence decisions to move work forward across functionsExperience in a fast-growing consumer marketplace or a related operating role is especially relevant. We welcome different career paths that demonstrate analytical rigor, business judgment, and hands-on executionSound business judgment and an ability to weigh growth, efficiency, operational capacity, and customer experienceCuriosity, initiative, and motivation to deliver tangible business impact. You're comfortable figuring out how to solve a problem, adapting as priorities shift, and getting into the details to make things happenA track record of independently taking a defined business problem through analysis, strategy development, cross-functional execution, and measurable results4-6 years of relevant experience in strategy and operations, marketplace operations, business operations, analytics, consulting, or a related fieldStrong analytical skills and attention to data quality. You can independently work with data, validate your analysis, build reliable dashboards and models, and translate findings into clear business decisionsProficiency in SQL and spreadsheets, with experience using a business intelligence or visualization tool