Data-Driven CVM Lead: Scale Renewals & Value

Confirm; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Confirm is seeking a Customer Success professional to manage automated, data-driven programs to retain, engage, and grow a high-volume customer base, reducing churn and increasing lifetime value.

You will own renewals end-to-end, deliver GRR and upsell targets, and collaborate with product, marketing, and support to optimize omni-channel engagement. This role emphasizes scalable CVM, enablement content, and measurable business outcomes.

Qualifications

• Proven experience managing renewal cycles in a B2B SaaS environment.
• Clear and efficient communication with customers and colleagues at all levels.

Responsibilities

• Own the renewal process end-to-end for a large book of business, including forecasting, negotiation, and closing.
• Deliver GRR and upsell targets across your portfolio with monthly quota tracking.
• Identify renewal risks early and coordinate with product and support to resolve issues.
• Maintain relationships at scale to understand customer needs and retention goals.
• Promote Confirm value through ongoing engagement and cross-channel content.
• Collaborate with Product, Marketing and CS to create scalable enablement content and playbooks.

Skills

B2B SaaS renewal

Strong communicator

Results driven

Tech savvy

Job description

Confirm is seeking a Customer Success professional to manage automated, data-driven programs to retain, engage, and grow a high-volume customer base, reducing churn and increasing lifetime value.

You will own renewals end-to-end, deliver GRR and upsell targets, and collaborate with product, marketing, and support to optimize omni-channel engagement. This role emphasizes scalable CVM, enablement content, and measurable business outcomes.