Scaled CSM: AI-Driven Renewal & Growth Lead

Harvey; New York (NY); Hybride; USD 115 000 - 130 000; Plein temps

Résumé du poste

Harvey is seeking a Scaled Customer Success Manager in the United States to drive retention, renewal, and expansion for a high-volume portfolio. You will own the full commercial lifecycle, blending consultative engagement with a data-driven renewals motion to maximize net revenue retention and expansion opportunities.

You will partner with Sales, Legal, Engineering, and Product to translate customer feedback into roadmap influence, championing the power of LLMs and ensuring customers realize

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a renewals-focused role within Enterprise SaaS, legal technology, or management consulting.

Responsabilités

• Own renewals and expansions across a named portfolio of accounts, driving net revenue retention and gross retention targets.
• Lead scaled customer engagement motions—including QBRs, value reviews, and enablement sessions to maximize product adoption and demonstrate ongoing ROI.
• Monitor customer health using data and analytics, identifying churn signals early and executing structured intervention plans to protect and grow revenue.
• Serve as a trusted advisor to customers with a prescriptive, consultative approach, integrating Harvey into their workflows and championing the power of LLMs.
• Collaborate cross-functionally with Legal Engineering, Product, and Sales to relay customer insights, influence the product roadmap, and align on shared goals.
• Build and refine scalable playbooks and processes that elevate the team's approach to customer engagement, renewals, and expansion.

Connaissances

Customer Success

Account Management

Renewals

Description du poste

Harvey is seeking a Scaled Customer Success Manager in the United States to drive retention, renewal, and expansion for a high-volume portfolio. You will own the full commercial lifecycle, blending consultative engagement with a data-driven renewals motion to maximize net revenue retention and expansion opportunities.

You will partner with Sales, Legal, Engineering, and Product to translate customer feedback into roadmap influence, championing the power of LLMs and ensuring customers realize