Customer Success Program Lead: Renewals & Growth

Verizon; Rolling Meadows (IL); Hybrid; USD 86,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

Job summary

Verizon Connect seeks a Customer Success Program Consultant to support churn mitigation and renewal-focused initiatives within Global Customer Success. You will report to the Senior Director of Account Services and play a key role in day-to-day renewal management and program execution across the GES organization.

You will track KPIs, analyze churn data, prepare leadership reports, and help escalate issues to drive retention and revenue growth.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Solid understanding of customer success principles and customer lifecycle management.
• Proficiency with data management tools including Google Workspace, Gong, Gainsight, Salesforce, Looker, AWS QuickSight and Smartsheets.

Responsibilities

• Support churn mitigation and renewal-focused programs.
• Track and report on KPIs and renewal targets.
• Collect, organize, and analyze churn and renewal data; prepare progress reports.

Skills

Customer success principles

Data-driven decision making

Education

Bachelor's degree or 4+ years experience

Tools

Google Workspace

Gong

Gainsight

Salesforce

Looker

Smartsheets

AWS QuickSight

Job description

Verizon Connect seeks a Customer Success Program Consultant to support churn mitigation and renewal-focused initiatives within Global Customer Success. You will report to the Senior Director of Account Services and play a key role in day-to-day renewal management and program execution across the GES organization.

You will track KPIs, analyze churn data, prepare leadership reports, and help escalate issues to drive retention and revenue growth.