Data-Driven Customer Support Specialist

OnSite Partners LLC; Chicago (IL); On-site; USD 58,000 - 65,000; Full time

Job summary

OnSite Partners LLC in Chicago, IL seeks a Customer Support Specialist to manage intake, triage, resolution, and documentation of customer tickets for site utility accounts. You will interact primarily by phone, ensure timelines, and support program delivery with data entry and QA tasks.

The role requires strong communication, data management, and problem-solving skills, with experience in multi-customer support and Microsoft Office/Power Platform.

Qualifications

• High School Diploma or GED or higher.
• Bachelor’s degree or 3+ years related experience required, or equivalent.
• Experience in data management and multi-customer support preferred.
• Strong communication, organizational, and problem-solving abilities.

Responsibilities

• Manage incoming tickets within defined timelines.
• Monitor ticket status and report progress to internal teams and customers.
• Understand and apply service level agreements (SLAs).
• Conduct outreach to utilities and suppliers as needed.
• Provide progress updates to customers.
• Update internal systems with ticket changes and customer data.
• Generate reports and analyze metrics on ticket handling.

Skills

Self-motivation

Analytical thinking

Problem solving

Team collaboration

Communication skills

Change management

Organizational skills

Data management

Microsoft Office

Power Platform

Education

Bachelor’s degree

High School Diploma or GED

Tools

Microsoft Office

Power Platform

Online ticket management system

Job description

OnSite Partners LLC in Chicago, IL seeks a Customer Support Specialist to manage intake, triage, resolution, and documentation of customer tickets for site utility accounts. You will interact primarily by phone, ensure timelines, and support program delivery with data entry and QA tasks.

The role requires strong communication, data management, and problem-solving skills, with experience in multi-customer support and Microsoft Office/Power Platform.