Client Retention & Engagement Specialist

Wolters Kluwer; Phoenix (AZ); Vor Ort; USD 57.000 - 98.000; Vollzeit

Benefits dieser Stelle

Commission

Benefits package

Zusammenfassung

Wolters Kluwer in Phoenix, AZ is seeking a Sales Business Retention Representative to deepen customer insights, retain existing accounts, and re-engage at-risk clients. You will negotiate service terms and collaborate with cross-functional teams to enhance satisfaction.

The role emphasizes data-driven decision making, reporting on retention metrics, and contributing to retention programs. Candidates should excel in communication, analysis, and coordinating with marketing and sales to drive

Qualifikationen

• Excellent communication with customers and teams.
• Strong customer service and problem-solving skills.
• Ability to analyze customer data and trends.
• Ability to resolve conflicts effectively.
• Thoughtful retention strategy development.
• Cross-functional collaboration with marketing and sales.
• Ability to identify patterns and insights from data.
• Proficiency with CRM systems.

Aufgaben

• Engage with existing customers to understand needs and concerns.
• Provide product and service support to solve issues.
• Develop retention strategies based on feedback.
• Re-engage lapsed customers using targeted communication.
• Conduct regular follow-ups to ensure satisfaction.
• Contribute to customer retention programs.
• Generate reports on interactions and retention metrics.
• Support sales with data analysis and trend identification.
• Coordinate with marketing to align retention campaigns.
• Assist in creating personalized retention plans.

Kenntnisse

Communication

Customer Service

Data Analytics

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Jobbeschreibung

Wolters Kluwer in Phoenix, AZ is seeking a Sales Business Retention Representative to deepen customer insights, retain existing accounts, and re-engage at-risk clients. You will negotiate service terms and collaborate with cross-functional teams to enhance satisfaction.

The role emphasizes data-driven decision making, reporting on retention metrics, and contributing to retention programs. Candidates should excel in communication, analysis, and coordinating with marketing and sales to drive