Customer Retention & Engagement Specialist

Wolters Kluwer; Austin (TX); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation & Sick Time

Parental Leave

Job summary

Wolters Kluwer in Austin, TX seeks a Sales Business Retention Representative to deepen client relationships, understand needs, and negotiate service terms. You’ll engage with existing customers, analyze feedback, and help shape retention strategies.

This role emphasizes collaboration with marketing and sales, regular follow-ups, and detailed reporting on retention metrics. Base salary range is shown; commission eligible; strong communication and data analysis are essential.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer in Austin, TX seeks a Sales Business Retention Representative to deepen client relationships, understand needs, and negotiate service terms. You’ll engage with existing customers, analyze feedback, and help shape retention strategies.

This role emphasizes collaboration with marketing and sales, regular follow-ups, and detailed reporting on retention metrics. Base salary range is shown; commission eligible; strong communication and data analysis are essential.