Customer Retention & Engagement Specialist

Wolters Kluwer; Lansing (MI); In loco; USD 57.000 - 98.000; Tempo pieno

Vantaggi offerti da questo lavoro

Commission eligible

Descrizione del lavoro

Wolters Kluwer is seeking a Sales Business Retention Representative to understand customer needs, retain and re-engage existing clients, and negotiate service terms. You will analyze customer data, develop retention strategies, and support sales efforts with detailed reporting.

Collaboration with marketing to align on retention campaigns is key, and you will conduct regular follow-ups to ensure satisfaction.

Competenze

• Experience in customer retention or account management.
• Strong communication and collaboration skills.
• Ability to analyze customer data and extract insights.

Mansioni

• Engage with existing customers to understand needs and concerns.
• Provide product/service support to resolve issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers using targeted communication.
• Conduct regular follow-ups to ensure satisfaction.
• Contribute to the development of retention programs.
• Generate reports on interactions and retention metrics.
• Support sales with data analysis and trend identification.
• Coordinate with marketing on retention campaigns.
• Create personalized customer retention plans.

Conoscenze

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Descrizione del lavoro

Wolters Kluwer is seeking a Sales Business Retention Representative to understand customer needs, retain and re-engage existing clients, and negotiate service terms. You will analyze customer data, develop retention strategies, and support sales efforts with detailed reporting.

Collaboration with marketing to align on retention campaigns is key, and you will conduct regular follow-ups to ensure satisfaction.